Morpheus Cloud Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Morpheus Cloud Support Engineer, you will provide technical assistance and optimize cloud solutions in a hybrid IT environment. The role includes troubleshooting issues, automating processes, collaborating with teams, and contributing to the overall development and maintenance of cloud infrastructure.

Job Responsibility:

Provide technical assistance with cloud infrastructure and services in Morpheus CMP
Monitor and maintain infrastructure systems to guarantee their availability and performance
Troubleshoot and address issues with cloud infrastructure
Work with the development and operations teams to optimize cloud solutions
Assist with the deployment and setup of cloud resources
Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
Collaborate with Product Managers, Developers, Operations to understand requirements, use cases and transform them into tests
Handle P1 situations in Cloud Infra
Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
Automate the provisioning, deployment, scaling and monitoring of the platform
Design and develop automation processes and tools
Maintain existing automation processes and expand test cases to support REST API testing
Gather and analyze testing requirements based on the product requirements and lead the test efforts across the board
Assist in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems

Requirements:

At least 5 years of proven experience as a Cloud Support Engineer or in a similar position
At least 5 years of experience in Morpheus Cloud Management Platform
Bachelor’s degree in computer science, Information Technology, or a related field
Strong understanding of cloud systems, including VMware, KVM, AWS, and Azure
Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation
Experience with containerization and orchestration systems such as Docker and Kubernetes
Excellent problem-solving and troubleshooting abilities
Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders
Hands-on experience in Morpheus Cloud Management Platform
Proficiency with Windows Server, Ubuntu, RHEL, HPE VME, Centos
Familiarity with Zerto (disaster recovery), Jira, and agile methodologies
Experience with DevOps practices and CI/CD pipelines
Advanced network troubleshooting skills in cloud environments
Familiarity with ITIL practices and frameworks
Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json)
Ability to interact and support Level 1/Level2 Support teams and customers
Team player with strong written and verbal communication skills
Capable of demonstrating business judgment, decision-making, negotiating skills, and time-resource management.

Nice to have:

Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json)
Familiarity with ITIL practices and frameworks
Experience with DevOps practices and CI/CD pipelines
Familiarity with Zerto (disaster recovery), Jira, and agile methodologies

What we offer:

Comprehensive suite of benefits for physical, financial, and emotional wellbeing
Career development programs
Inclusive work culture

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Morpheus Cloud Support Engineer