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Morpheus Cloud Support Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Morpheus Cloud Support Engineer, you will provide technical assistance and optimize cloud solutions in a hybrid IT environment. The role includes troubleshooting issues, automating processes, collaborating with teams, and contributing to the overall development and maintenance of cloud infrastructure.

Job Responsibility:

  • Provide technical assistance with cloud infrastructure and services in Morpheus CMP
  • Monitor and maintain infrastructure systems to guarantee their availability and performance
  • Troubleshoot and address issues with cloud infrastructure
  • Work with the development and operations teams to optimize cloud solutions
  • Assist with the deployment and setup of cloud resources
  • Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
  • Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
  • Collaborate with Product Managers, Developers, Operations to understand requirements, use cases and transform them into tests
  • Handle P1 situations in Cloud Infra
  • Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
  • Automate the provisioning, deployment, scaling and monitoring of the platform
  • Design and develop automation processes and tools
  • Maintain existing automation processes and expand test cases to support REST API testing
  • Gather and analyze testing requirements based on the product requirements and lead the test efforts across the board
  • Assist in root cause analysis of defects/issues and facilitate product release/roll-out
  • Work closely with development teams to identify and resolve problems

Requirements:

  • At least 5 years of proven experience as a Cloud Support Engineer or in a similar position
  • At least 5 years of experience in Morpheus Cloud Management Platform
  • Bachelor’s degree in computer science, Information Technology, or a related field
  • Strong understanding of cloud systems, including VMware, KVM, AWS, and Azure
  • Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation
  • Experience with containerization and orchestration systems such as Docker and Kubernetes
  • Excellent problem-solving and troubleshooting abilities
  • Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders
  • Hands-on experience in Morpheus Cloud Management Platform
  • Proficiency with Windows Server, Ubuntu, RHEL, HPE VME, Centos
  • Familiarity with Zerto (disaster recovery), Jira, and agile methodologies
  • Experience with DevOps practices and CI/CD pipelines
  • Advanced network troubleshooting skills in cloud environments
  • Familiarity with ITIL practices and frameworks
  • Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json)
  • Ability to interact and support Level 1/Level2 Support teams and customers
  • Team player with strong written and verbal communication skills
  • Capable of demonstrating business judgment, decision-making, negotiating skills, and time-resource management.

Nice to have:

  • Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json)
  • Familiarity with ITIL practices and frameworks
  • Experience with DevOps practices and CI/CD pipelines
  • Familiarity with Zerto (disaster recovery), Jira, and agile methodologies
What we offer:
  • Comprehensive suite of benefits for physical, financial, and emotional wellbeing
  • Career development programs
  • Inclusive work culture

Additional Information:

Job Posted:
November 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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