Morpheus Administrator

• Resolve customer’s issues via telephone, email, or remote sessions
• Identify and escalate issues in a timely manner to vendor according to process guidelines
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues
• Maintain quality on case documentation, SLA timeframes and operational metrics
• Performs within the Productivity Measure of the team (scorecard)
• Handle Problem Management, Post Incident Reviews and RCA

• Bachelor’s degree in Engineering (or Equivalent)
• Minimum 3 - 5 years of relevant experience in Enterprise Managed Service environment
• Certification on the latest track of Morpheus Certified Administrator is an added advantage
• Flexible to work in 24/7 support environment
• Install, Maintain and Configure Morpheus infrastructure
• Experience in Morpheus Identity and Access
• Experience in Morpheus Provisioning concepts
• Experience in Morpheus multi-tenant models
• Experience in Morpheus self-service
• Good Knowledge in Morpheus App, IaC type Blueprints
• Good Knowledge in App monitors
• Good Knowledge of Morpheus Plans, prices and costing
• Excellent written and verbal communication skills
• Commitment to deliver high quality product and solution support
• Must achieve excellent customer satisfaction
• Take ownership and work with high productivity and efficiency
• Support other team members and seek their advice to make decisions on complex issues

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion