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W Hotels deliver luxury with attitude — bold, stylish, and unforgettable. At W Prague, every dish is more than food; it’s a moment, an experience, a story. Music, design, energy, and creativity collide in our kitchen to inspire guests — and our team. While the city sleeps, our hotel comes alive with guests arriving from around the world, and we are looking for a Moonlight Agent who will ensure their experience remains seamless, welcoming, and exceptional throughout the night. If you thrive in an independent role, enjoy connecting with people, and can keep calm under pressure while delivering outstanding service, this is your opportunity to become the face of W Prague after dark.
Job Responsibility
Welcome, check in, and check out guests with warmth, professionalism, and personality
Handle guest requests, inquiries, and concerns efficiently while delivering exceptional service
Provide information about hotel facilities, services, local attractions, and transportation options
Anticipate guest needs and create memorable moments that reflect the W brand experience
Manage front desk operations independently during overnight hours
Perform daily financial and accounting procedures, including night audit processes
Ensure all guest accounts, charges, and transactions are accurate and properly recorded
Prepare reports and documentation for management and operational teams
Monitor arrivals, departures, room availability, and special guest requests
Collaborate with Housekeeping, Engineering, and other departments to ensure guest satisfaction
Handle telephone calls, emails, and reservations according to brand standards
Maintain an organized and professional front desk environment
Ensure compliance with Marriott and W brand procedures and standards
Requirements
Previous experience in Front Office, Guest Services, Hospitality, or Customer Service is preferred
Excellent communication skills in English
additional languages are an advantage
Strong problem-solving abilities and attention to detail
Ability to work independently and make decisions confidently during overnight shifts
Professional appearance and positive attitude
Comfortable using hotel management systems and Microsoft Office applications
Flexibility to work night shifts, weekends, and holidays
A passion for creating exceptional guest experiences
What we offer
Competitive salary based on experience
5 weeks of annual leave
Permanent employment contract
Staff meals during shifts
Discounts on accommodation across all Marriott International hotels worldwide