Monitoring & Responding Officer

As a Monitoring & Responding Officer, you’ll play a vital role in supporting vulnerable residents to live safely and independently. You will handle both routine and emergency calls with empathy, accuracy and professionalism, making swift decisions to ensure the wellbeing of those who rely on our service. Your responsibilities will include assessing needs over the phone, providing guidance, initiating appropriate emergency responses, and attending in‑person callouts when required. You’ll use specialist equipment, assist with safe lifting, update care information, and ensure all actions are recorded promptly and accurately. This is a 24/7 service, you will work across three established shift patterns — 7am to 3pm, 3pm to 11pm, and 11pm to 7am, seven days a week — and importantly, your full rota is provided 15 weeks in advance. This level of advance notice offers stability, balance, and the ability to plan around your personal commitments while contributing to a crucial service that operates around the clock.