Monitoring / Release & Incident Management Support Engineer Job at NTT DATA (Manila)

Monitoring / Release & Incident Management Support Engineer

The Monitoring / Release & Incident Management Support Engineer will oversee sof...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Linux and Windows administration
Experience in agile methodologies
Experience with CICD pipelines
Strong background in release management
Strong background in incident response

Job Responsibility

Release Management of new software via Tools
Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
Create/Manage monitoring and alerting systems and as needed to meet SLA’s
Working in agile teams, build, test and maintain aspects of CICD Pipeline
Manage UI visual of license consumption & performance
Evangelize with Engineering, Security, and cross functions on Ops Best Practices
Firmware release - OTA (over the air)
Launch new the mobile app / release new version of the existing mobile app - Appstore / Playstore

Fulltime

Senior Application Engineer, Release Management

Software Resources has an immediate, long term contract job opportunity for a Se...

Location

United States , Orlando

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

ITIL (Information Technology Infrastructure Library)
The Software Development Life Cycle (SDLC)
ServiceNOW (SNOW) Knowledge (VERY important)
Sharepoint, Jira, Confluence
This role is very fast paced.Can expect to switch between many projects, should have great communication skills and an ability to pick things up quickly
5+ years of professional work experience preferably in IT Service Management, Development or Support
5+ years of formal Change and Release Management hands-on experience
Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
Excellent communication skills
Excellent organization skills

Job Responsibility

Manage the lifecycle of complex application changes and releases and proactively mitigating risk, so that the deployment to the production environment is made with minimal disruption to the business or IT's ability to deliver services
Help drive the overall strategy, standardization, and implementation of release management activities and ensure policies, processes, procedures, metrics, and all tasks defined by release management governance are followed
Open, maintain and close change records in the ServiceNow tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the CMO and Parks Technology CAB
Attends Change and Release meetings including delivery stand ups and CAB meetings
Provide support for release and deployment management tools and processes
Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk
Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans
Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators
Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes

What we offer

medical, dental, and vision coverage
401(k) with company match
short-term disability
life insurance with AD&D

Fulltime

L2 Support Engineer & Release Manager

The L2 Support Engineer & Release Manager is responsible for overseeing producti...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
Good knowledge of Oracle database
Good knowledge of Rhel OS – Linux OS
Shell scripting knowledge
Network connectivity troubleshooting
Previous experience in and knowledge of ETL / data sourcing techniques
Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
Previous production support experience, with can do mind-set and attitude and hands-on approach
Ability to analyse business requirements, defects and propose hot fixes

Job Responsibility

Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
Estimate time required to implement remediation actions which are under direct control of RTB
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensure appropriate vendor interaction in a multi-vendor environment
Conduct incident and problem management activities
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School
Epic parties or themed events

Fulltime

Aws Application Production Support Engineer

NTT DATA is seeking an Intermediate Application / Production Support Engineer to...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience in Application Support / Production Support roles
3+ years of Strong hands-on experience with: SQL (querying, troubleshooting, data analysis), Linux and/or Windows environments, Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)
3+ years of Experience in incident management, RCA, and SLA-driven support environments
3+ years of Working knowledge of AWS cloud services
3+ years of Experience using ServiceNow or similar ticketing tools
Strong communication and stakeholder management skills

Job Responsibility

Provide L2/L3 production support for enterprise applications and payment systems
Monitor applications using observability tools and proactively identify performance issues
Troubleshoot and resolve P1/P2 incidents within SLA timelines
Perform root cause analysis (RCA) and implement preventive measures
Execute SQL queries for data validation, issue diagnosis, and reporting
Work with Linux/Windows environments for debugging and system-level support
Collaborate with development, infrastructure, and business teams for issue resolution
Manage tickets and workflows using ServiceNow
Support deployment activities, releases, and change management processes
Participate in on-call rotation and incident bridges as needed

Fulltime

New

IT Support Engineer (m/f/d) for Vantage Towers

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital tran...

Location

Hungary , Budapest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong experience in IT networks, system administration, cloud experience (e.g. AWS, GCP)
Good understanding of ITIL Service with appropriate certifications
Strong background with SalesForce and Billing Solutions
Familiarity with Flowable for workflow automation and Robotics process automation skills
Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK)
REST API Troubleshooting or Development experience
Scripting knowledge like Unix shell and can write and understand basic SQL query
Fluent in English and Hungarian

Job Responsibility

You are responsible for maintenance, monitoring, troubleshooting and support of IT systems, e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
You perform day-to-day L2 support activities such as incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
You work on minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
You support the Capacity Planning & Hardware Assessment and are able to create a technical roadmap for the product
You drive efficiency through process improvement to continually improve service and reduce costs
You identify opportunities for automation to deliver significant improvements against the operational KPIs

What we offer

A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
An attractive salary package: depending on your professional experience and qualification
Several benefits such as bonus, cafeteria, private medical insurance and team buildings
Sport support option (AYCM access
Unlimited Fitness&Wellness sportpass)
Hybrid working opportunity

MuleSoft Support Engineer (L2 / L3)

We are currently seeking a MuleSoft Support Engineer (L2 / L3) to join our team ...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong hands-on experience with MuleSoft Anypoint Platform
Expertise in Mule 4 and integration patterns
Experience in L2/L3 production support environments
Strong knowledge of DataWeave and debugging techniques
Understanding of REST, SOAP, messaging systems (JMS, Kafka, etc.)
Experience with CloudHub and/or Runtime Fabric
Familiarity with API Manager, Exchange, and API governance
Knowledge of monitoring and logging tools (Splunk, ELK, etc.)
Experience with enterprise integrations (Salesforce, SAP, ERP, etc.)
Understanding of ITIL processes (Incident, Problem, Change Management)

Job Responsibility

Provide L2 and L3 support for MuleSoft platform and integrations
Act as escalation point for critical and complex production issues
Ensure SLA adherence, incident resolution, and system stability
Monitor APIs, integrations, and runtimes (CloudHub / Runtime Fabric)
Perform root cause analysis (RCA) and implement preventive solutions
Own problem management and recurring issue resolution
Guide and support L1 teams where applicable
Monitor integrations using Anypoint Monitoring, Splunk, or similar tools
Identify and resolve failures in APIs, batch jobs, and message queues
Analyze logs and alerts to proactively detect issues

Fulltime

Mulesoft Application Support Engineer

We are hiring a MuleSoft Application / Production Support Analyst (L1/L2) with 2...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2–5 years of IT experience with hands-on exposure to MuleSoft application support and basic development activities
Good understanding of Mule 4, DataWeave 2.x, REST/SOAP APIs, and integration concepts
Experience in monitoring and supporting scheduler-based or batch-driven integrations
Strong troubleshooting skills, including log analysis, job failure handling, alert monitoring, and incident triage
Basic understanding of Linux/Unix commands, scheduling concepts such as cron/batch jobs, and JVM fundamentals
Experience working with CloudHub logs, Runtime Manager, alerts, and application monitoring
Familiarity with incident, service request, and problem management processes
ITIL knowledge is preferred
Good analytical, communication, and coordination skills
Ability to work in production support environments and handle priority incidents within defined SLAs

Job Responsibility

Provide L1/L2 production support for MuleSoft applications, with a focus on scheduler-based and batch integrations
Monitor MuleSoft applications, scheduled jobs, APIs, and integration flows to ensure timely and successful execution
Perform initial triage, troubleshooting, and resolution of incidents related to Mule 4 flows, scheduled jobs, APIs, connectivity, and DataWeave transformations
Analyze logs, error messages, job failures, and alerts to identify issues and provide appropriate resolution or escalation
Handle basic configuration changes, minor fixes, re-runs, and recovery activities as per defined runbooks and support procedures
Ensure scheduled jobs are monitored closely, including dependency checks, failure identification, restart/re-run coordination, and status reporting
Monitor application health, job execution status, CloudHub logs, alerts, and dashboards to proactively identify potential issues
Support deployments on CloudHub by performing validation, monitoring post-deployment activities, and reporting issues
Troubleshoot API integration and connectivity issues across internal and external systems, escalating complex issues to L3/development teams when required
Collaborate with L3 support, infrastructure, development, and business teams during incident resolution, releases, and batch monitoring

Fulltime

Salesforce Release Engineer

We are seeking an experienced Salesforce Technical Release Manager to take a han...

Location

India , Hyderabad

Salary:

Not provided

Tech Mahindra

Expiration Date

June 30, 2026

Requirements

Strong background in Salesforce release management, release engineering, or technical leadership within a regulated environment, ideally Financial Services or banking
Hands-on experience working in a Salesforce engineering environment that uses modern DevOps and source-driven delivery practices
Strong practical experience with Salesforce DevOps tooling and practices, including SFDX, Git-based source control, branching strategies, and packaging approaches
Good understanding of Salesforce packaging models and release management considerations in source-driven development environments
Strong understanding of Salesforce CI/CD pipelines, including validation, deployment, approvals, rollback planning, and post-release verification
Ability to review changes entering release environments and understand dependencies, sequencing, merge conflicts, and release risks
Experience comparing Salesforce environments, identifying configuration drift, missing dependencies, and release blockers
Experience working closely with DevOps or platform engineering teams to improve release reliability and reduce manual interventions
Strong understanding of Salesforce environment strategy, including scratch orgs, sandboxes, integration environments, pre-production, and production
Proven experience coordinating complex release schedules across multiple teams and stakeholders

Job Responsibility

Own and maintain the Salesforce release calendar across delivery teams, ensuring alignment with broader bank-wide change governance and delivery milestones
Lead release planning and readiness meetings, ensuring clear visibility of release scope, sequencing, dependencies, risks, and deployment readiness
Partner with Change Management, engineering teams, test teams, and business stakeholders to ensure releases meet internal governance, control, and compliance obligations
Coordinate the people, environments, approvals, and technical artefacts required to execute releases successfully
Ensure all releases are planned with appropriate validation, rollback, support, and communication activities in place
Work closely with Salesforce engineers and DevOps engineers to review the content of releases entering controlled environments
Assess the technical impact of incoming changes, including dependencies, sequencing, merge conflicts, and deployment risks
Review release packages, metadata changes, and branching or merge activity to ensure technical readiness for deployment
Compare Salesforce environments to identify drift, missing changes, inconsistencies, or blockers that could affect release quality or stability
Support teams in understanding the impact of environment differences across development, integration, test, pre-production, and production stages

Fulltime

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Monitoring / Release & Incident Management Support Engineer

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