Monitoring / Release & Incident Management Support Engineer Job at NTT DATA (Manila)

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Technical Program Manager, Quality and Release

As a Quality and Release Technical Program Manager (TPM), you’ll drive the coord...

Location

United States , Detroit

Salary:

76905.00 - 106100.00 USD / Year

Canopy

Expiration Date

Until further notice

Requirements

Bachelor's degree Engineering, Computer Science, Business Administration, or a related technical discipline
2–5 years of experience in Technical Program Management, Release Management, or a related technical operations/support coordination role
Strong organizational and communication skills, with a bias for action and an ability to drive clarity during fast-moving release cycles and support incidents
Solid expertise with program and release management methodologies, including managing cross-functional readiness, risk, and quality gates
Proven ability to manage multiple concurrent releases and operational workflows in a high-paced engineering environment
Familiarity with Agile development practices, Jira, CI/CD pipelines, and standard software deployment and support processes
Comfort with data-driven decision-making, including analyzing release metrics, incident trends, and support data to identify risks and improvement opportunities

Job Responsibility

Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts
Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness
Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement
Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution
Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary
Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders
Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives

What we offer

Comprehensive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Generous Paid Time Off, Sick, and Holidays
Family Leave (Maternity, Paternity)
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance

Fulltime

Monitoring / Release & Incident Management Support Engineer

The Monitoring / Release & Incident Management Support Engineer will oversee sof...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Linux and Windows administration
Experience in agile methodologies
Experience with CICD pipelines
Strong background in release management
Strong background in incident response

Job Responsibility

Release Management of new software via Tools
Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
Create/Manage monitoring and alerting systems and as needed to meet SLA’s
Working in agile teams, build, test and maintain aspects of CICD Pipeline
Manage UI visual of license consumption & performance
Evangelize with Engineering, Security, and cross functions on Ops Best Practices
Firmware release - OTA (over the air)
Launch new the mobile app / release new version of the existing mobile app - Appstore / Playstore

Fulltime

L2 Support Engineer & Release Manager

The L2 Support Engineer & Release Manager is responsible for overseeing producti...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
Good knowledge of Oracle database
Good knowledge of Rhel OS – Linux OS
Shell scripting knowledge
Network connectivity troubleshooting
Previous experience in and knowledge of ETL / data sourcing techniques
Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
Previous production support experience, with can do mind-set and attitude and hands-on approach
Ability to analyse business requirements, defects and propose hot fixes

Job Responsibility

Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
Estimate time required to implement remediation actions which are under direct control of RTB
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensure appropriate vendor interaction in a multi-vendor environment
Conduct incident and problem management activities
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School
Epic parties or themed events

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Microsoft Azure cloud System Support

The Microsoft Azure Cloud System Support role involves managing and supporting A...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 years’ experience in Microsoft Azure cloud System Support
Understand the Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree
Perform L1.5 activities such as monitoring, deployment, rollback
Monitor the efficiency of the Azure cloud systems to prevent outages, and initiate an Incident Management bridge in case of an outage
Troubleshoot Azure resources, escalate to Level 3 (soft dev team)
Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), Cosmos DB, SQL Server, IoT Hub, Databricks, Key Vault, Data Lake
Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
Understand the concept tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible
Understand the concept of container orchestration platforms (e.g. Kubernetes)
Understand the concept of scripts: PowerShell, Python

Job Responsibility

Release Management of new software via Tools
Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
Create/Manage monitoring and alerting systems and as needed to meet SLA’s
Comfortable with both Linux and Windows administration
Working in agile teams, build, test and maintain aspects of CICD Pipeline
Manage UI visual of license consumption & performance
Evangelize with Engineering, Security, and cross functions on Ops Best Practices
Firmware release - OTA (over the air)
Launch new the mobile app / release new version of the existing mobile app - Appstore / Play store
Participate in RCCAs when needed

New

Salesforce Data Production Support Manager

The Salesforce Data Production Support Manager role at NTT DATA involves leading...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of experience in IT, with 7+ years on the Salesforce platform
Minimum 3+ years of experience in a production support leadership or managerial role
7+ years of strong experience in Salesforce production support, incident management, and service operations

Job Responsibility

Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud
Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs
Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement
Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance
Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes
Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management
Ensure proper monitoring, alerting, and observability across Salesforce environments
Oversee release support activities including deployments, validation, and post-release monitoring
Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements
Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues

Fulltime

New

Technical Project Manager

We are seeking a highly organized and operationally focused Technical Project Ma...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Parking Network B.V.

Expiration Date

May 18, 2026

Requirements

3–6+ years of experience in Technical Project Management, Program Management, or Agile Delivery roles
Experience working with software defect tracking systems (Jira or similar)
Strong understanding of bug lifecycle management, Agile ceremonies, and backlog operations
Ability to interpret technical concepts such as logs, APIs, integrations, environments, and system dependencies
Demonstrated experience producing operational reporting and performance dashboards
Excellent stakeholder management and communication skills
Bilingual in Spanish and English, written and spoken
Background in SaaS platforms, payments, IoT / hardware-software ecosystems, or customer-facing transactional systems
Experience working closely with Customer Support or Incident Management teams
Familiarity with Kanban / Scrumban delivery models

Job Responsibility

Own Support → Engineering Intake: Serve as the primary owner of intake workflows for customer support tickets, bugs, and production incidents
Enforce Ticket Quality Standards: Ensure all tickets meet defined criteria (reproducibility, completeness, severity, expected vs. actual behavior, supporting artifacts) before entering engineering pipelines
Drive Ticket Validation & Triage: Partner with Customer Support and QA to refine, validate, and clarify issues prior to engineering engagement
Route Work to Engineering Pipelines: Ensure validated tickets are directed to the correct engineering team, backlog, or incident response workflow
Manage Bug Lifecycle End-to-End: Oversee progression across all stages: intake → validation → prioritization → grooming → commitment → release → verification
Coordinate Pre-Grooming & Prioritization: Facilitate alignment sessions with TPMs and QA to confirm stack ranking, priorities, and identify dependencies or risks
Maintain Cross-Team Visibility of Bug Queues: Track active defects across engineering teams, ensuring transparency into backlog health and delivery status
Own Operational Tracking & Reporting: Maintain centralized dashboards and reporting (Jira, Sheets, BI tools) to monitor performance, risks, and trends
Report on Delivery Metrics & KPIs: Deliver regular insights on MTTR, SLA adherence, backlog aging, defect leakage, throughput, and escalation trends
Lead Cross-Functional Communication & Incident Coordination: Provide structured updates to Product, Engineering, and Support

What we offer

Hybrid role at our new office at Metro Plaza
Legal Dominican benefits
Supplemental Private Medical Insurance (HUMANO)
Gym subsidy
Meal subsidy
Competitive salary
Annual vacation bonus

Fulltime

Monitoring / Release & Incident Management Support Engineer

NTT DATA

Location:
Philippines , Manila

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2026

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