Monitoring / Release & Incident Management Support Engineer Job at NTT DATA (Manila)

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Specialist DevSecOps Engineer

Join a dynamic, distributed team responsible for maintaining and evolving the De...

Location

United Kingdom , Manchester

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Strong hands-on experience with AWS cloud services and cloud security best practices
Proficient in serverless architecture (Lambda, API Gateway) and containerized applications (ECS, ECR)
Experience with AEM release management and Adobe Cloud Service administration (training available if needed)
Skilled in Terraform or Pulumi for infrastructure automation
Knowledge of monitoring, alerting, and incident management tools (Dynatrace, PagerDuty)
Strong experience in CI/CD pipeline management (GitLab, Jenkins, Nexus, SonarQube)
Solid understanding of security policies, WAF, Certificate Manager, Cognito, and load balancing
Excellent problem-solving, communication, and collaboration skills
Willingness to work out-of-hours during release windows

Job Responsibility

Design, implement, and manage AWS cloud infrastructure (Lambda, API Gateway, CloudFront, DynamoDB, EC2, ECS/ECR, S3, WAF, Certificate Manager, Route53, Cognito, Load Balancers)
Ensure security compliance and best practices across all AWS resources
Manage AEM releases and Adobe Cloud Service administration
Build and maintain Terraform/Pulumi infrastructure-as-code (IaC) scripts for automated deployments
Monitor applications and infrastructure using Dynatrace and handle incident response via PagerDuty
Administer DevOps and CI/CD tools (GitLab, Jenkins, Nexus, SonarQube) to design and maintain pipelines
Develop and deploy end-to-end applications (Node.js, Java) to meet evolving business and technical requirements
Collaborate with development, security, and operations teams to deliver high-availability, scalable cloud solutions
Support out-of-hours releases, with time in lieu provided

What we offer

An annual bonus of up to 10% (company & personal performance dependent)
BT Pension scheme
minimum 5% employee contribution, BT contribution 10%
Life Assurance
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including bank holidays), increasing with service

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Engineer 4, Software Development & Engineering

Make your mark at Comcast -- a Fortune 30 global media and technology company. B...

Location

India , Chennai

Salary:

Not provided

Comcast Corporation

Expiration Date

Until further notice

Requirements

7+ years of hands-on troubleshooting experience of a complex large scale enterprise application server environment
7+ years of technical experience supporting Operational Planning, Operations, Incident Management, Problem Management, and Change Management
Understanding of Site Reliability Engineering (SRE) principles, Incident Management and Crisis Management
Outstanding written and oral communication skills, with ability to articulate sophisticated emergent situations clearly to all levels of the organization
Solid understanding of application servers and applications services, load balancing and database technologies
Knowledge of the AWS cloud environment, including API Gateway, SNS/SQS, Lambda, CloudWatch, DynamoDB
Embraces challenges, displays strong creative flexibility
Previous senior operational experience
Working knowledge of AWS, specifically API Gateway, Lambda, CloudWatch, SNS, SQS, Elasticsearch, DynamoDB
Excellent hands-on scripting skills (Python preferred)

Job Responsibility

Responsible for planning and designing new software and web applications
Analyzes, tests and assists with the integration of new applications
Oversees the documentation of all development activity
Trains non-technical personnel
Assists with tracking performance metrics
Integrates knowledge of business and functional priorities
Acts as a key contributor in a complex and crucial environment
May lead teams or projects and shares expertise
Designs new software and web applications, supports applications under development and customizes current applications
Develops software update process for existing applications

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

Fulltime

Principal Software Engineering Manager

The Ad SDK team builds advanced software development kits that enable seamless i...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science or related technical field AND 8+ years of professional software engineering experience, including hands-on coding in JavaScript, TypeScript, HTML, and CSS OR equivalent practical experience
3+ years of experience building browser-based web applications or SDKs, with strong knowledge of browser rendering pipelines and performance optimization
3+ years of experience leading engineers through project ownership, technical mentorship, or direct people management
Proven ability to deliver features end-to-end while managing execution and quality
Ability to meet Microsoft, customer, and/or government security screening requirements, including: Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Job Responsibility

Lead a team of software engineers delivering high-quality, browser-based Ad SDKs using JavaScript and TypeScript
Provide hands-on technical leadership through architecture guidance, design reviews, and code reviews
Own team-level execution, including sprint planning, delivery commitments, and release readiness in partnership with product management
Ensure strong engineering fundamentals across performance, reliability, security, privacy, and maintainability
Drive operational excellence, including monitoring, on-call readiness, incident response, and post-incident learning
Manage, coach, and develop engineers through regular feedback, performance management, and career growth support
Collaborate with partner teams to manage dependencies, resolve issues, and deliver integrated solutions
Communicate progress, risks, and trade-offs clearly to stakeholders

Fulltime

New

Kafka DevOps Engineer

Join the Kafka as-a-Service (KaaS) App & Infra Operations team, operating within...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5+ years of proven experience in an Application & Infrastructure Operations role
Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment
Proficiency in automation tools, specifically Ansible, for managing, installing, and upgrading Kafka services across multiple clusters
Demonstrated experience in administering Unix systems and the applications deployed on them
Proficiency in using monitoring systems such as Grafana and Splunk for application health checks
Track record of proposing and driving operational efficiency and process improvements within support functions
Skilled in communicating effectively with relevant stakeholders at all levels
Experience with issue tracking/reporting tools and Problem Management tools
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model
Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries
Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers
Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations
Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks
Manage critical operational processes such as Change & Release Management and Incident & Problem Management
Develop and maintain comprehensive technical support documentation
Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering
Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties
Perform other duties and functions as assigned

Fulltime

Kafka Devops Engineer

Join the Kafka as-a-Service (KaaS) App & Infra Operations team, operating within...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Proven experience in an Application & Infrastructure Operations role
Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment
Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plus
Proficiency in automation tools, specifically Ansible, for managing, installing, and upgrading Kafka services across multiple clusters
Demonstrated experience in administering Unix systems and the applications deployed on them
Proficiency in using monitoring systems such as Grafana and Splunk for application health checks
Track record of proposing and driving operational efficiency and process improvements within support functions
Skilled in communicating effectively with relevant stakeholders at all levels
Experience with issue tracking/reporting tools and Problem Management tools

Job Responsibility

Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model
Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries
Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handovers
Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations
Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks
Manage critical operational processes such as Change & Release Management and Incident & Problem Management
Develop and maintain comprehensive technical support documentation
Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering
Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties
Perform other duties and functions as assigned

Fulltime

New

Mail Engineer

We are seeking an experienced Mail Engineer to support enterprise‑level Messagin...

Location

United States , Washington, DC

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

8+ years of experience supporting Enterprise Messaging Services
Proven experience in: Microsoft O365 Cloud
Microsoft Exchange
Intune + Apple Business Manager
Azure
Microsoft Office Suite / Outlook
OneDrive for Business
Microsoft Security & Compliance
Microsoft O365 Certification or equivalent

Job Responsibility

Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality
Support critical incident, event, problem, configuration, and change management processes
Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors
Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures
Monitor and report on performance, licensing, access, and capacity
recommend optimization solutions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Monitoring / Release & Incident Management Support Engineer

NTT DATA

Location:
Philippines , Manila

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 30, 2026

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