Monitoring / Release & Incident Management Support Engineer Job at NTT DATA (Manila)

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

Technical Program Manager, Quality and Release

As a Quality and Release Technical Program Manager (TPM), you’ll drive the coord...

Location

United States , Detroit

Salary:

76905.00 - 106100.00 USD / Year

Canopy

Expiration Date

Until further notice

Requirements

Bachelor's degree Engineering, Computer Science, Business Administration, or a related technical discipline
2–5 years of experience in Technical Program Management, Release Management, or a related technical operations/support coordination role
Strong organizational and communication skills, with a bias for action and an ability to drive clarity during fast-moving release cycles and support incidents
Solid expertise with program and release management methodologies, including managing cross-functional readiness, risk, and quality gates
Proven ability to manage multiple concurrent releases and operational workflows in a high-paced engineering environment
Familiarity with Agile development practices, Jira, CI/CD pipelines, and standard software deployment and support processes
Comfort with data-driven decision-making, including analyzing release metrics, incident trends, and support data to identify risks and improvement opportunities

Job Responsibility

Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts
Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness
Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement
Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution
Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary
Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders
Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives

What we offer

Comprehensive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Generous Paid Time Off, Sick, and Holidays
Family Leave (Maternity, Paternity)
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance

Fulltime

L2 Support Engineer & Release Manager

The L2 Support Engineer & Release Manager is responsible for overseeing producti...

Location

Romania , Bucuresti

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field
At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
Good knowledge of Oracle database
Good knowledge of Rhel OS – Linux OS
Shell scripting knowledge
Network connectivity troubleshooting
Previous experience in and knowledge of ETL / data sourcing techniques
Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
Previous production support experience, with can do mind-set and attitude and hands-on approach
Ability to analyse business requirements, defects and propose hot fixes

Job Responsibility

Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
Estimate time required to implement remediation actions which are under direct control of RTB
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensure appropriate vendor interaction in a multi-vendor environment
Conduct incident and problem management activities
Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School
Epic parties or themed events

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Microsoft Azure cloud System Support

The Microsoft Azure Cloud System Support role involves managing and supporting A...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 years’ experience in Microsoft Azure cloud System Support
Understand the Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree
Perform L1.5 activities such as monitoring, deployment, rollback
Monitor the efficiency of the Azure cloud systems to prevent outages, and initiate an Incident Management bridge in case of an outage
Troubleshoot Azure resources, escalate to Level 3 (soft dev team)
Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), Cosmos DB, SQL Server, IoT Hub, Databricks, Key Vault, Data Lake
Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
Understand the concept tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible
Understand the concept of container orchestration platforms (e.g. Kubernetes)
Understand the concept of scripts: PowerShell, Python

Job Responsibility

Release Management of new software via Tools
Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
Create/Manage monitoring and alerting systems and as needed to meet SLA’s
Comfortable with both Linux and Windows administration
Working in agile teams, build, test and maintain aspects of CICD Pipeline
Manage UI visual of license consumption & performance
Evangelize with Engineering, Security, and cross functions on Ops Best Practices
Firmware release - OTA (over the air)
Launch new the mobile app / release new version of the existing mobile app - Appstore / Play store
Participate in RCCAs when needed

New

Sr. Specialist - Site Reliability Engineer

The Production Support SRE Engineer is responsible for ensuring the reliability,...

Location

United States , Southlake; Austin

Salary:

115000.00 - 131000.00 USD / Year

Charles Schwab

Expiration Date

March 23, 2026

Requirements

2+ yrs experience in production support, incident management, and real‑time troubleshooting for high‑availability systems
Solid understanding of SRE principles, including SLIs, SLOs, error budgets, and incident response frameworks
Hands-on experience with observability and monitoring tools such as Splunk, Grafana, Moogsoft, or xMatters
Proficiency with structured logging, log analysis, and alert tuning
Ability to create and maintain runbooks, operational guides, and incident playbooks
Familiarity with automation concepts and ability to identify and reduce operational toil through scripts, tooling, or process improvements
Strong communication skills with the ability to translate complex technical issues into clear, business-friendly language
Ability to partner with product, engineering, and delivery teams to embed reliability into the development lifecycle
Experience participating in on-call rotations, including market‑hours support and after‑hours escalations
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience

Job Responsibility

Serve as the primary production support engineer for assigned Workplace Services applications, ensuring high availability, rapid incident response, and effective participation in both market‑hour and after‑hours on‑call rotations
Lead root‑cause analysis, support SLO breach investigations, and partner with product and delivery teams to restore and maintain service health
Champion Schwab’s SRE principles by improving observability, structured ELI logging, meaningful alerting, automation, and standardized dashboard/reporting patterns
Ensure new features, releases, and operational changes meet reliability, monitoring, and readiness expectations
Develop and maintain runbooks, operational guides, incident playbooks, and service documentation
Identify sources of operational toil, drive automation efforts, rationalize alerts, and deliver data‑driven insights and trends to product and engineering teams for proactive reliability improvements
Act as the embedded SRE partner for your service area—attending key ceremonies, advising teams on operational risks, and promoting best practices in reliability engineering
Foster a culture of blameless postmortems, continuous learning, and cross‑team enablement

What we offer

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

Fulltime

SHE Compliance Support Manager

Lead to ensure that Legal Compliance Management & Tracking System and Manage & C...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s Degree from in Occupational Safety, Safety Engineering, Occupational Health, Engineering, Environment and related fields
License in Safety Professional
At least 5 years’ experience in SHE (Manufacturing or FMCG are preferable)
Technical expertise in analyzing numerical and claims data and industry performance measures such as Loss Time Injury Rates, Frequency Rates, and ISO14001
Expertise in OH&S systems and industry “best practices”
Fluent in English skill both communication and writing
Knowledge in Digital and innovation tool
High leadership skills, people management skills and influence & communication
Able to work under extreme pressure in a multicultural environment

Job Responsibility

Lead to ensure that Legal Compliance Management & Tracking System and Manage & Coordinate all legal compliance tasks, including the implementation in all areas
Lead to ensure safety compliance with Unilever standard/program in all aspects such as the UMS (Unilever Management System) in scope of Safety, Health and Environment
Establish structure of compliance risk assessment to support UMS on Safety Pillar (OHS, PSM) and Environment Pillar
Develop and implement process to perform periodic audits both internal and external
SHEPAR, PCC, PSM, GRC and others
Support SHE manager to ensure that SHE PAR (Positive Assurance Review), PCC (Program Compliance Check), DCA (Deep Compliance Audit and Checking) etc. has been completed with effectiveness
Assist and support the site SHE managers in completing any compliance related documents and reports accurately and on time
Establish effective process to manage contractor safety management system and design process to be ensure contractor work are compliance action as agreed safe method statement and rules
Implement and Maintain Safety Health & Environmental (SHE) program to ensure the compliance of Unilever SHE standard and Thai law and Regulations and other related requirements
Be the Site Coordinator for PSM (Process Safety Management) to ensure that PSM processes are complied with local regulation and Unilever standard

Fulltime

New

Principal Group Engineering Manager

Microsoft Specialized Clouds combines the power of edge platforms, devices, and ...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

15+ years of professional software engineering experience, including designing, building, and operating distributed, cloud-scale services
5+ years of engineering leadership experience, including managing managers and leading multi-team engineering organizations (M2+)
Deep experience with network device platforms — specifically Arista (EOS, eAPI, CloudVision) and/or Cisco (NX-OS, DCNM/NDFC) — including device programming, configuration management, and automation
Strong background in device programming and network automation — building systems that programmatically configure, validate, and manage network device state at scale
Experience with Azure Resource Provider (RP) engineering — ARM resource modeling, deployment pipelines, control-plane architecture, and resource lifecycle management
Solid understanding of L2/L3 networking fundamentals: spine-leaf architecture, VXLAN, overlay/underlay networking, BGP, and data center network design
Proven ability to set technical direction and architectural strategy for complex platforms spanning multiple components and partner teams
Demonstrated success owning end-to-end delivery of customer-critical services, including design, development, release, and live-site operations
Strong experience driving operational excellence, including reliability, incident management, automation, and cost optimization for production services
Proven track record of leading organizational transformation — such as quality resets, reliability turnarounds, code yellow resolution, or engineering culture change across an engineering org

Job Responsibility

Lead engineering teams through the design, architecture, development, testing, and operations of the Network Fabric platform — the cloud-managed networking layer for Azure Operator Nexus and Azure Local
Drive execution excellence across the full software lifecycle: semester planning, feature delivery, release management, and live-site operations
Own engineering commitments across multiple workstreams including network device programming, Azure Resource Provider development, fabric orchestration, and network configuration management
Ensure services meet Microsoft standards for quality, reliability, security, and operational readiness
Establish and enforce engineering best practices — including test-driven development, automated validation, secure development lifecycle (SDL/SFI), and continuous integration
Continue and accelerate the ongoing engineering transformation: driving quality resets, improving release predictability, and reducing customer-impacting incidents
Own the resolution of code yellow and equivalent quality escalations, driving root cause analysis and systemic remediation across the engineering organization
Champion a culture of engineering fundamentals — ensuring that quality, security, and operational maturity are embedded into every sprint, not treated as afterthoughts
Drive measurable reduction in support costs through automation, improved test coverage, and process optimization
Provide technical leadership across device programming (Arista EOS, Cisco NX-OS), network fabric orchestration, and Azure Resource Provider engineering

Fulltime

Monitoring / Release & Incident Management Support Engineer

NTT DATA

Location:
Philippines , Manila

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 30, 2026

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