Monitoring & Observability Engineer Vice President, Citi

Citi

Location:
India, Chennai ▼
Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Monitoring & Observability Engineering Lead Analyst is a senior level position responsible for being an expert with a wide range of monitoring tools, including APM (Appdynamics), Splunk, OTEL and other tools. The position will drive the monitoring agenda forward for PBW, driving best-in-class monitoring across all regions and applications, and incubating new capabilities and technologies.

Job Responsibility:

Observability & Monitoring SME to senior stakeholders and/or other team members
Work closely with the monitoring operations teams, production support, performance test teams, operations, application owners to deliver best-in-class monitoring
Intelligent Monitoring - SME for All Monitoring tools selected for application/Infrastructure/Log monitoring, including predictive analytics
Collaborate with all the stakeholders driving incident prevention activities through Self-Healing, expansion/tuning of monitoring and continued development of routine health checks and knowledge objects
Applies analytical thinking and knowledge of Monitoring tools and methodologies breaking down information in a systematic and communicable manner
Requires attention to detail when making judgments and recommendations based on the analysis of information
Typically deals with variable issues with potentially broader business impact
Applies professional judgment when interpreting data and results
Drive POCs and incubate new features and capabilities
Be forward looking and ensure long term strategic success
Understand complicated application architecture, including Java app servers, Web Servers, Cloud (Openshift, AWS, Google), Kubernetes, TIBCO, mainframe
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Advise or mentor junior team members
Impact the engineering function by influencing decisions through advice, counsel or facilitating services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

5-10 years of relevant experience in an Engineering & IT role
At least 4+ years of hands-on working experience in: Strong understanding of UI/UX principles and best practices
Experience with backend technologies and databases (e.g., MongoDB)
Experience with Python Programming
Experience with version control systems (e.g., Git)
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Continuously improve existing applications, addressing bugs, and implementing new features
Good exposure to microservices/micro front end architecture
Experience with building applications on cloud platform
Experience with CI/CD tools (e.g. GitHub Actions)
Portfolio showcasing UI/UX projects
At least 4+ years of hands-on working experience in: Enterprise monitoring system (such as AppDynamics, Grafana or any APM solutions)
Automation scripting (such as Python, PowerShell, etc)
Drive the implementation and configuration of Enterprise Observability solution (AppDynamics) to meet organizational monitoring needs
Plan, design, build and manage Observability for the applications running multi-cloud environment
Perform regular updates, patches, and upgrades to observability tools to ensure they are up-to-date and secure
5+ years' experience with End-to-End Monitoring & Observability concepts (APM / Synthetic), apps support procedures and other technical areas
5+ years' experience using Evolven, AppDynamics
4+ years of Application Development Experience (Java) at an enterprise level is a strong plus
4+ years of Experience with a range of architecture techstacks including Java app servers, Web Servers, Cloud (PCF, AWS, Google), Kubernetes, TIBCO, mainframe
2+ years working Splunk (or alternative log analytics tool)
Experience with synthetic monitoring tools (ideally Micro focus BSM / APM)
Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools
Big Data / AIOPS experience is a strong plus
Knowledge of R or Python and Machine Learning algorithms is a plus
Splunk administration experience is a plus
Experience working in Financial Services or a large complex and/or global environment
Experience working with diverse stakeholders, including operations, application developers and performance testing
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Nice to have:

Big Data / AIOPS experience
Knowledge of R or Python and Machine Learning algorithms
Splunk administration experience
Master's degree preferred

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Monitoring & Observability Engineer Vice President