Monitoring & Control, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Active monitoring of our customers’ IT infrastructures (servers, network devices, applications)
Reaction on all alerts as defined within the process binders
Analysis of support requests sent by our customers by phone, email or web submit into our Incident management application
Timely logging of every support request in the ticketing systems
Accurate ticket documentation of the support request and troubleshooting steps taken
Tickets follow-up and escalation in accordance with priority, impact and SLAs
Regular feedback to the affected clients on the status of the support request in accordance with priority
Ownership and responsibility for all tickets assigned on the queue
Execution of proactive health checks according to already defined checklists
Punctual follow-up and accurate recording of the performed checks
Works in close collaboration with the colleagues to ensure that service delivery to the customer is of the highest standard
Works in accordance with Managed Services Operations quality standards, procedures, processes and work instructions
Attendance in trainings and team meetings

Requirements:

Experience in professional communication with clients (phone calls, e-mails)
Proactivity and positive attitude
IT skills, strong interest and willingness in self-development
Strong team spirit and involvement
Punctuality and flexibility
Ability to listen, learn and improve
Advanced English skills

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

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Monitoring & Control

Inetum

Location:Portugal, Lisbon

Category:IT - Administration

Contract Type:Not provided