Monitoring and Response Agent Job at Allied Universal® (Grand Rapids)

Bilingual Monitoring Agent (Portuguese)

The Monitoring Agent is responsible for managing digital media assets through st...

Location

United States , Milford

Salary:

45000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

SENIOR EMAIL SECURITY ENGINEER SRE ENGINEER (SITE RELIABILITY/RESILIENCY)

Job Responsibility

Manage and maintain media content across multiple workflow-driven operational systems
Monitor, reconcile, and perform quality assurance checks on assets to ensure accuracy and completeness
Utilize client-specific tools and platforms to update, correct, or enhance media content as required
Investigate and resolve cases or tickets related to media assets across customer platforms
Communicate effectively—both verbally and in writing—with clients, internal stakeholders, and network partners
Triage operational and technical issues, coordinating with cross-functional teams for escalation, mitigation, or troubleshooting
Provide timely escalation and detailed communication for critical issues, maintaining end‑to‑end ownership of tracking and reporting
Offer actionable solutions and fixes for identified issues
Meet productivity metrics stipulated in the contract
Maintain adherence to quality standards and customer satisfaction (CSAT) requirements

Fulltime

Global Detection and Response Lead

We are seeking a Global Detection and Response Lead to own and scale OpenAI’s cy...

Location

United States , San Francisco

Salary:

347000.00 - 490000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

10+ years in cybersecurity with deep expertise in detection engineering, incident response, and security operations
Active U.S. Government security clearance (Top Secret) or willingness and eligibility to obtain one
Mission-oriented, have unimpeachable integrity, and are passionate and motivated to detect and respond to adversaries in a highly complex, fast-paced environment
Deep experience building and leading detection and response, instrumentation/observability, and threat intelligence teams across a global footprint, including airgapped and sovereign environments
Stellar leadership skills, and a demonstrated history of driving durable, and continuous improvements to programs, processes, and people
Exceptional written and verbal communication skills, can remain calm under pressure, and can effectively run command of security incidents involving numerous stakeholders across a diverse gamut of teams, expertise, and seniority
Deep expertise in modern observability stacks (e.g., SIEM, data lakes, EDR, cloud telemetry, logging) and detection primitives
Understand modern adversary tradecraft (TTPs) and have demonstrated experience and expertise translating it into practical detection strategies and response actions

Job Responsibility

Oversee global detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure
Lead, mentor, and directly manage several small teams of senior engineers across observability, detection and response, and threat intelligence
Hire and scale these functions deliberately and proportionately as OpenAI’s compute footprint and platform ambitions grow
Ensure world-class operational rigor and readiness through management of incident playbooks, on-call and escalation paths, tabletop exercises, and continuous improvement of response quality and speed
Improve detection quality and coverage by partnering with engineering teams to ensure critical telemetry is available, reliable, and actionable across cloud, corporate, and production environments
Deeply partner across all of OpenAI to evaluate and respond to emergent security concerns in a frontier AI lab environment, such as detection and response strategies for agents operating across infrastructure at scale
Build a world-class security program capable of withstanding tier-1 adversaries by maximally embracing our own models to solve frontier security problems

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Trust and Safety Agent

We are looking for Trust and Risk Agents to maintain the safety and integrity th...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Availability to work weekends required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in Trust & Safety, customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Job Responsibility

Work with the team on reviewing potentially suspicious behavior on a daily basis
Meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews
Discover and identify trends to present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to trust and risk
Provide inbound email and chat-based customer service for users who need immediate assistance
Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
Work with other departments to research and resolve open questions
Efficiently work through a backlog of open issues and monitor performance of key operations
Represent the company with integrity and professionalism

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Security And Loss Prevention Agent

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Enter and locate work-related information using computers and/or point of sale systems
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

Ai Adoption And It Alignment Lead

We seek a technical leader to bridge the gap between business needs and enterpri...

Location

North Macedonia

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Deep knowledge of leading AI platforms (e.g., OpenAI, Microsoft, Google, AWS, Anthropic, etc.) and their enterprise applications
8–12+ years in IT, digital transformation, or technology consulting
Proven experience implementing AI or advanced analytics solutions in an enterprise environment
Strong understanding of enterprise IT operations and cybersecurity practices
Experience in professional services or consulting environments (highly preferred)
Deep familiarity with the AI ecosystem (LLMs, copilots, automation tools, etc.)
Strong ability to navigate and influence complex organizations
Excellent communication skills—able to translate between technical and business audiences
Experience designing governance frameworks that enable rather than block innovation
Change agent mindset with a bias for action

Job Responsibility

Own and evolve the enterprise activation AI strategy, with accountability for AI eco-system governance, platform, tool, and model activation, and end-to-end value optimization
Assess, shape the existing AI vendor, and platform landscape to identify value optimization opportunities aligned to business priorities, enterprise constraints, and security requirements
Define pragmatic governance, operating models, and guardrails that enable responsible AI adoption without creating unnecessary friction
Establish frameworks to measure usage, risk, and optimization opportunities across our enterprise landscape and our workforce
Monitor emerging AI technologies, market developments, and vendor roadmaps to inform strategic decisions and maintain competitive advantage
Partner with business leaders to enable decisioning and to connect this to enterprise IT execution
Act as a trusted advisor rather than a reactive order taker
Work within, and orchestrate across, IT and cybersecurity teams to reduce unnecessary friction while working within a risk tolerant framework appropriate to address the business needs
Design and promote pragmatic AI governance models that drive low process friction and high AI adoption
Balance speed, innovation, and security in decision-making

What we offer

Private health insurance
Education program
Wellbeing program
Free beverages
Events
Competitive conditions
Challenging projects
Cool colleagues
Honest feedback

Fulltime

Ai Architect

We are looking for an experienced AI Architect to shape and deliver enterprise A...

Location

United States , Coppell

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in architecture, AI solution design, or enterprise technology leadership roles
Demonstrated knowledge of enterprise architecture principles, API development, and microservices design
Hands-on experience with leading AI platforms and tools such as OpenAI, Gemini, GitHub Copilot, and LangChain
Practical understanding of retrieval-augmented generation, prompt design, and modern knowledge-based AI solution patterns
Ability to design secure, scalable, and production-ready AI systems that integrate with business applications and data platforms
Experience collaborating with technical and business stakeholders to translate operational needs into effective technology solutions
Strong communication and leadership skills with the ability to influence direction across cross-functional teams

Job Responsibility

Develop enterprise-wide AI architecture standards, reference models, and implementation guidelines to support consistent solution delivery across business functions
Design and deploy scalable platforms for generative AI, agent-based systems, machine learning, and analytics that can operate effectively in a global environment
Establish governance practices covering model oversight, responsible AI usage, security controls, compliance expectations, and lifecycle management
Partner with senior stakeholders to identify high-impact opportunities where AI can improve operational performance, decision-making, and business outcomes
Lead the architecture and rollout of AI-enabled assistants, knowledge tools, and automated workflows integrated with core enterprise applications and internal data sources
Create robust API, microservices, and orchestration patterns that enable reliable integration of AI services with business platforms and custom solutions
Build and refine retrieval-augmented generation solutions, vector-based search capabilities, prompt frameworks, and enterprise knowledge access models
Work with data engineering and platform teams to implement scalable AI pipelines, MLOps and LLMOps practices, monitoring, and cloud-based deployment patterns across major cloud environments
Evaluate emerging vendors, tools, and proof-of-concept solutions while guiding technical teams through architecture decisions, implementation challenges, and best practices

Fulltime

Parts Technical Manager

The Parts Technical Manager leads a team of technical support agents responsible...

Location

United States , Ames; New Holland; Oak Brook; Racine; Sioux Falls

Salary:

106725.00 - 163645.00 USD / Year

CNH Industrial

Expiration Date

Until further notice

Requirements

Bachelor's degree in an Engineering, Technology, Agricultural Sciences, Business or related field OR
High school diploma/GED with 4+ years in the agriculture, construction, automotive industry
2+ years of relevant experience managing people or processes
8+ years of direct product or customer support work experience at either a dealership or original equipment manufacturer

Job Responsibility

Lead, mentor and coach a team of technical support agents, fostering a culture of accountability, collaboration, and continuous learning
Set clear performance expectations, conduct regular 1:1’s, and provide ongoing feedback to support skill development and career growth
Motivate the team through recognition, empowerment, and data driven performance management
Ensure timely, accurate, and high-quality responses to dealer and customer parts inquiries, focusing on first contact resolution and customer satisfaction
Monitor service metrics including response times, backlog, quality scores and implement corrective actions when needed
Serve as an escalation point for complex or sensitive customer issues
Analyze trends in parts inquiries, failure modes, and service challenges to identify opportunities for process improvement
Lead continuous improvement initiatives to streamline workflows, reduce resolution times and enhance the dealer experience
Develop and refine standard operating procedures, knowledge base content and training materials
Oversee daily operations including agent schedules, case distribution, workload balance and resource planning

What we offer

Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off

Fulltime

Consultant

As an AI Business Process Consultant, you will serve as a business-oriented advi...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
3–5 years of work experience in management consulting, business process consulting, or industry-focused roles involving enterprise operations (e.g., sales operations, customer service, finance, supply chain). Experience with CRM/ERP implementations from a business/functional perspective is highly valued.
Exposure to digital transformation, process improvement (e.g., Lean, Six Sigma), or automation initiatives preferred over purely technical backgrounds.
Foundational understanding of Agentic AI concepts (planning, tool/action orchestration, retrieval/grounding, conversation design, safety/guardrails) and how these map to business outcomes.
Awareness of Responsible AI and evaluation basics (privacy/security, groundedness, accuracy) to support trustworthy agent adoption.
Familiarity with Microsoft 365 Copilot and how it supports knowledge work scenarios
able to frame business use cases, adoption considerations, and value measurement.
Familiarity with Copilot Studio and the Power Platform (Power Apps, Power Automate, Dataverse, connectors) at a practical overview level — enough to participate in solution design discussions and collaborate with engineers.
Solid understanding of enterprise business processes in at least one domain: sales & marketing (lead-to-cash), customer service (case management, contact center), finance (procure-to-pay, record-to-report), or supply chain (plan-to-deliver, inventory optimization).
Ability to conduct business discovery, document current-state processes, identify pain points, and articulate improvement opportunities in language that business stakeholders understand.

Job Responsibility

Develop and maintain deep knowledge of industry-specific business processes (e.g., lead-to-cash, case-to-resolution, procure-to-pay, record-to-report, plan-to-produce) across one or more verticals such as manufacturing, retail, financial services, or professional services.
Conduct business discovery workshops with customers to map current-state processes, identify inefficiencies, and uncover high-impact opportunities for AI-driven improvement.
Build industry-contextualized Agentic AI scenarios that speak directly to the business language of customer stakeholders — translating goals into agent workflows, decision logic, and outcome metrics (e.g., reduced cycle time, improved first-contact resolution, faster forecasting, higher service productivity).
Stay current with industry trends, competitive dynamics, and regulatory requirements relevant to target sectors, ensuring AI recommendations are practical and compliant.
Champion a business-outcome-first approach: every AI initiative must tie to measurable KPIs such as revenue growth, cost reduction, customer satisfaction, or operational throughput.
Develop clear ROI models and business cases that articulate AI value in terms executives understand — not technology features, but business impact.
Track and report on post-deployment business metrics to demonstrate realized value and identify further optimization opportunities.
Lead business-focused customer conversations during pre-sales: understand strategic priorities, map pain points to AI use cases, and co-create solution visions with business decision-makers.
Collaborate with sales teams to craft compelling proposals grounded in industry benchmarks, peer success stories, and customer-specific business cases.
Support proof-of-concept (POC) demonstrations with a business narrative that connects technical capabilities to customer outcomes

Fulltime

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Monitoring and Response Agent

Job Description

Job Responsibility

Requirements

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