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Monitoring and Observability (M&O) Manager

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OutSystems

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IT - Software Development

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Salary:

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Job Description:

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job Responsibility:

  • Define and execute the M&O strategic vision and roadmap as Platform Engineering
  • Lead and mentor a team of M&O engineers, fostering innovation and operational excellence
  • Treat the M&O platform as an internal product
  • actively engage with engineering 'customers' (R&D) to understand their needs, gather feedback, and define the platform's roadmap
  • Manage and optimize cloud infrastructure costs for M&O tools and services
  • Own the full lifecycle of the M&O platform itself, using Infrastructure as Code, CI/CD, and SRE principles to ensure the platform is reliable, scalable, and cost-effective
  • Act as the primary evangelist for observability, developing 'golden paths,' documentation, and training to help teams effectively monitor their own services
  • Partner with development teams throughout the product lifecycle to ensure resilient, performant systems
  • Drive the enablement of Service Level Objectives (SLOs) by providing the tools, templates, and training for teams to define and measure their own SLOs
  • Develop, manage, and promote a self-service, company-wide observability platform for use by all engineering teams
  • Oversee incident response, ensuring quick resolution, minimal downtime, and effective RCA/post-mortems
  • Analyze and report on global reliability trends for the company (like aggregate MTTR and SLO compliance) to measure the effectiveness and adoption of the observability platform
  • Automate operational tasks, with a focus on fast incident detection & recovery
  • Foster continuous improvement and knowledge sharing
  • Communicate system reliability and performance updates to stakeholders

Requirements:

  • STEM degree (BSc, MSc, in Software Engineering/Computer Science or related fields)
  • 7+ years of experience in SRE, DevOps, or Software Engineering roles
  • Proven track record in building, scaling, and maintaining highly available, distributed systems
  • Strong understanding of incident management, SLAs/SLOs/SLIs, and service reliability metrics
  • Excellent communication, stakeholder management, and cross-functional leadership skills
  • Ability to foster a culture of automation, reliability, and continuous improvement
  • Deep, hands-on experience with the Prometheus ecosystem, Grafana, FluentBit, Elastic Stack, and OpenTelemetry
  • Strong, practical expertise in AWS
  • Deep knowledge of Kubernetes
  • Proficiency with Terraform (we use Spacelift)
  • Expertise with GitHub (including GitHub Actions)
  • Solid grasp of DNS, load balancing, TLS, Ingress, Service Mesh, IAM, and security best practices
  • Proven ability to design resilient, fault-tolerant systems and debug complex distributed systems

Nice to have:

  • Familiarity with other M&O tools (e.g., Datadog)
  • Experience with other cloud platforms (e.g., GCP, Azure)
  • Knowledge of other CI/CD tools (e.g., Jenkins, GitLab CI, ArgoCD)
  • Software development experience (e.g., GoLang, Python)
  • Familiarity with relational and NoSQL databases

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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