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The Monitoring and Observability team is responsible for managing: Operating with a global footprint. Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale. Managing the legacy monitoring stack across the Production Management organization within Citi. Driving the strategic delivery of end-to-end Observability solutions in Citi. Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions. Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services. Persuading and influencing others through strong and comprehensive communication and diplomacy skills. Performing other duties and functions as assigned.
Job Responsibility:
Operating with a global footprint
Collaborating across various organizations within Citi to understand and develop observability solutions for enterprise-wide deployment at scale
Managing the legacy monitoring stack across the Production Management organization within Citi
Driving the strategic delivery of end-to-end Observability solutions in Citi
Providing in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Directly impacting the business by influencing strategic functional decisions through advice, counsel, or provided services
Persuading and influencing others through strong and comprehensive communication and diplomacy skills
Performing other duties and functions as assigned
Requirements:
OpenShift/Kubernetes Administration: Experience deploying, managing, and troubleshooting containerized applications on OpenShift/Kubernetes, including resource management and networking
Proficiency in administering Geneos ITRS at scale
Proficiency in administering Grafana (user management, data sources, dashboards, alerts)
Working knowledge of Grafana backend components: Mimir (metrics), Loki (logs), and Tempo (traces)
Experience with Prometheus for metric collection and PromQL for querying
Helm Chart Management: Experience with Helm for deploying applications, including creating, modifying, and managing Helm charts, library charts, and dependencies
Technical Documentation: Ability to create clear and concise documentation for systems and processes
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Bachelor’s/University degree or equivalent experience
Nice to have:
Application Deployment: Ability to deploy applications using Lightspeed Enterprise
Google Cloud Operations: Experience with Google Cloud operations
Scripting & Automation: Experience with Bash or Python scripting for automating operational tasks
What we offer:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources