Monitoring Analyst Job at NTT DATA (Bangalore)

Call Monitoring Analyst

Officer position in Investments and Insurance Sales Surveillance responsible for...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 1 to 2 years of banking experience in consumer banking products and processes
Prior experience in a customer service, sales or compliance would be an advantage
Good understanding of local sales advisory regulations
Bachelor's degree or equivalent work experience
Excellent judgment and assessment skills
Excellent communication skills
Excellent work ethic
Excellent organization and prioritization skills
Able to multitask
Proficient in MS Office

Job Responsibility

Review and disposition of alert triggers based on investigation results
Listen to voice logs (Investment/Insurance Call Monitoring) for Hong Kong market
Document exception findings and track corrective actions
Prepare trend analysis and surveillance reports for management reporting
Provide feedback and coaching on correct phone sales process to Sales Representatives
Provide consultations on sales process and branch operational matters
Report and document Quality of Work reports of Sales Representatives
Continuously seek process improvement to enhance efficiency
Review and update policies and unit procedures
Implementation of processes and procedures on compliance matters

What we offer

Career growth opportunities
Global team environment
Community engagement opportunities
Professional development

Fulltime

Quality Assurance, Monitoring & Testing Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 0-2 years of relevant experience
Self-motivated and detail oriented
Good understanding of how the team interacts with others in accomplishing the objectives of the area
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Good verbal and written communication skills
Ability to manage multiple tasks and priorities

Job Responsibility

Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Assist in performing the QA, monitoring and testing reviews
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures
Help to identify any monitoring breaks and suggest enhancements
Assisting in the creation and maintenance of reports for control tracking and analysis
Help to identify risks across the business and organize cross functional solutions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Fulltime

Quality Assurance, Monitoring & Testing Analyst 2

The Central Testing function is primarily based out of Citi Service Centers in I...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ to 7 years of relevant work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is required
Past experience in control/ monitoring design would be an added preference but not essential
Demonstrated analytical skills with follow-up and problem-solving capability
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree

Job Responsibility

Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Call Monitoring Analyst

As an Investments and Insurance Sales Surveillance Officer, you are responsible ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 1 to 2 years of banking experience in consumer banking products and processes
Prior experience in a customer service, sales or compliance would be an advantage
Good understanding of local sales advisory regulations
Bachelor’s degree or equivalent work experience
Excellent judgment and assessment skills
Excellent communication skills
Confident, concise, clear and impactful
Excellent work ethic
Excellent organization and prioritization skills
Able to multi task

Job Responsibility

Review and disposition of alert triggers based on investigation results
investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc
Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market
Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
Prepare trend analysis and surveillance reports for management reporting
Provide feedback and coaching on correct phone sales process to Sales Representatives
Provide consultations to other internal departments on sales process and branch operational matters
Report and document the Quality of Work report of Sales Representatives
Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
Review and update of policies and unit procedures

Fulltime

Call Monitoring Analyst

As an Investments and Insurance Sales Surveillance Officer, you are responsible ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 1 to 2 years of banking experience in consumer banking products and processes
Prior experience in a customer service, sales or compliance would be an advantage
Good understanding of local sales advisory regulations
Bachelor’s degree or equivalent work experience
Excellent judgment and assessment skills
Excellent communication skills
Confident, concise, clear and impactful
Excellent work ethic
Excellent organization and prioritization skills
Able to multi task

Job Responsibility

Review and disposition of alert triggers based on investigation results
Listen to voice logs (Investment/Insurance Call Monitoring), particularly for Hong Kong market
Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level
Prepare trend analysis and surveillance reports for management reporting
Provide feedback and coaching on correct phone sales process to Sales Representatives
Provide consultations to other internal departments on sales process and branch operational matters
Report and document the Quality of Work report of Sales Representatives
Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps
Review and update of policies and unit procedures
Implementation of processes and procedures on compliance matters

Fulltime

Regulatory Model Monitoring Analyst

This position within US Personal Banking and Wealth Management will focus on reg...

Location

India , Bengaluru

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Advanced Degree (Masters required, PhD preferred) in Statistics, Applied Mathematics, Operations Research, Economics, MBA (Finance), or other highly quantitative discipline
2+ years’ experience in performing quantitative analysis, statistical modeling, loss forecasting, loan loss reserve modeling, and particularly econometric modeling of consumer credit risk stress losses
Experience with dynamics of unsecured products a strong plus
Active role in performing some analytical components of an econometric modeling-driven stress loss process (data collection, data integrity QA/QC/reconcilements, pre-processing, segmentation, variable transformation, variable selection, econometric model estimation, sensitivity testing, back testing, out-of-time testing, model documentation, and model production implementation)
Exposure to various stress loss modeling approaches at the segment or account level preferred
Able to communicate technical information verbally and in writing to both technical and non-technical audiences
Proficiency in SAS/SQL/Oracle/Unix/Microsoft Word, Excel and PowerPoint
Work as an individual contributor

Job Responsibility

Analyze quarterly model performance results and other required model performance analysis for production models
When forecast or performance shifts are observed, perform diagnostic analytics around drivers including standard reporting as well as drill down analytics
Explain model results and review drivers of observed gaps or deterioration in model performance with regional/country risk managers and internal model development teams
Perform formal quarterly and annual model review according to MRM’s guidance and standards
Respond to MRM’s questions as needed
Obtain and conduct QA/QC on all data required for CCAR/CECL model development
Deliver comprehensive model documentation
Work closely with cross functional teams, including country/region’s business stakeholders, model validation, governance teams, model development and implementation teams

Fulltime

Quality Assurance, Monitoring & Testing Intermediate Analyst

At Citi, we connect millions of people across hundreds of cities and countries t...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Problem-solving and decision-making skills

Job Responsibility

Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
Support in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancement, etc.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Help to identify any monitoring breaks and suggest enhancements
Assisting in the creation and maintenance of reports for control tracking and analysis
Help to identify risks across the business and organize cross-functional solutions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to array of learning and development resources
Generous paid time off packages
Tools to volunteer in communities

Fulltime

Quality Assurance Monitoring and Testing Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Good knowledge in the development and execution for controls.
Experience in control related functions in the financial industry.
Experience in implementing sustainable solutions and improving processes.
Understanding of compliance laws, rules, regulations, and best practices.
Understanding of Citi’s Policies, Standards, and Procedures.
Good analytical skills to evaluate complex risk and control activities and processes.
Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
Problem-solving and decision-making skills.

Job Responsibility

Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management.
Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring).
Support in the end-to-end monitoring of the controls as defined in Risk Management policy.
Participate in strategic initiatives for control performance enhancement.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
Help to identify any monitoring breaks and suggest enhancements.
Assisting in the creation and maintenance of reports for control tracking and analysis.
Help to identify risks across the business and organize cross-functional solutions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Fulltime

Monitoring Analyst

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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Monitoring Analyst

NTT DATA

Location:India , Bangalore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
February 19, 2026