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Money Adviser

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

32061.00 - 36363.00 GBP / Year
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Job Description:

Great opportunity to join Portsmouth Homes as a Money Adviser and make a real difference! The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders.

Job Responsibility:

  • Provides a proactive, needs-led service to Portsmouth Homes residents and their households, focusing on complex financial, welfare benefit, and debt issues
  • Help residents sustain their tenancies, improve financial resilience, and complement the support offered by generic Housing Officers
  • Work collaboratively within Housing Offices and the wider community, offering specialist expertise in welfare benefits, debt management, and budgeting
  • Manage your own caseload, assisting tenants with complex situations requiring specialist intervention, such as mandatory reconsiderations, appeals, Debt Relief Orders, and bankruptcy processes

Requirements:

  • Good working knowledge of welfare benefits and local and national policies and legislation regarding Money Debt and Welfare Benefit advice
  • Experience of supporting customers with budgeting advice and advising on priority and non-priority debts
  • Approachable, supportive and non-judgemental, and able to foster positive working relationships
  • Ability to listen well and use effective questioning skills and professional curiosity to understand root causes
  • Competent at understanding complex information and relaying this to customers in clear and simple terms
  • Strong written and verbal communication skills for effective negotiation
  • Experience in developing others, supporting them to perform effectively
  • Self-motivated with the ability to work without support
  • Awareness of the wider social issues that affect customers
  • Awareness of departmental budget constraints and the need to minimise expenditure
  • Ability to utilise good negotiation and persuasive skills
  • Ability to work closely with all teams within Portsmouth Homes
  • Understanding of working collaboratively with Housing Benefit Teams, Council Tax Departments, the Department for Works and Pensions and other Money advice organisations
  • Hold or be prepared to obtain and maintain accreditation with the Institute of Money Advisors, and Debt Relief Order Intermediary status
  • Competent with using Microsoft Software including Excel, Word and Outlook and able to use IT systems to keep clear, accurate, concise and methodical records
  • Flexible as you may be required to work from Area Housing Offices, Community Bases and in customers homes and may be required to carry out visits outside of normal working hours
  • Hold a current driving licence and have access to a vehicle

Nice to have:

  • Preferably with experience of supporting and advocating for customers
  • You may hold a relevant qualification, though applications are welcomed from those willing to obtain qualification whilst in post

Additional Information:

Job Posted:
February 13, 2026

Expiration:
March 04, 2026

Work Type:
On-site work
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