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We’re looking for an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As the Technical Supervisor you will be supporting the quality and consistency of the money advice delivered across our service. In this role, you will work closely with advisers to ensure clients receive accurate, effective and empathetic support, while helping maintain high standards of compliance, quality and good practice. You’ll play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters. You’ll also support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service.
Job Responsibility:
Supporting the quality and consistency of the money advice delivered across our service
Work closely with advisers to ensure clients receive accurate, effective and empathetic support
Helping maintain high standards of compliance, quality and good practice
Play a key role in adviser development, carrying out casework reviews and interview observations, offering constructive feedback, and providing real-time guidance on complex matters
Support our CEDA Project Lead with monitoring, reporting and continuous improvement across the service
Requirements:
Minimum 2 years’ experience as a trained money adviser, with strong technical knowledge
A solid understanding of the money advice quality standards
Ability to provide clear, supportive and constructive feedback to advisers
Strong analytical skills, with the ability to identify risks, trends and training needs
Confident in handling complex or sensitive client situations using professional discretion
Strong digital skills, including confident use of case management systems
A commitment to the aims and principles of Citizens Advice
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