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The AI Transformation and Business Innovation team within the Customer Experience and Success (CE&S) org is looking for a talented Business Strategist. This team sets the course for Customer Experience and Success by defining the foundational business strategy and monetization models that drive customer experience and success and power revenue growth. This unique and rare opportunity includes responsibility for monetization strategy and business planning for Microsoft support, a multi-billion-dollar business. You will have a critical and measurable impact in helping Microsoft win the market by redefining how Support is designed, monetized, transacted, delivered, and implemented across our customer solutions.
Job Responsibility:
Structure complex problems
Understand broad market trends
Collaborate with cross-functional stakeholders to identify strategic insights
Develop insights into business strategies
Deliver thought leadership around business priorities
Drive future strategy development and design across business models, sales, delivery, and Go-to-Markets (GTMs)
Work closely with extended team across Marketing, Sales HQ, Field sales, Business Groups, Engineering, Legal and Finance
Understand competitive market dynamics
Identify key emerging trends
Propose innovative ideas to maximize strategic investments
Requirements:
Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 1+ year(s) marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 5+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
2+ years experience in Strategy, Management Consulting, and/or Finance
Advanced understanding of technology business models
Structured problem solving, analytics and modeling skills
Ability to take on a big challenge with significant growth potential
Proficient balanced skillsets spanning business and monetization strategy, pricing analytics, and program execution