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To support, operate and enhance Modern Workplace platforms, ensuring secure, efficient and user‑focused digital experiences across Microsoft 365 and endpoint services.
Job Responsibility:
Operate and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
Manage Intune device provisioning, compliance, configuration and application deployment
Support Windows Autopilot deployment and optimise ESP reliability
Administer Entra ID including Conditional Access, MFA and identity lifecycle workflows
Troubleshoot Modern Workplace issues raised via the helpdesk and deliver high‑quality support
Maintain endpoint and identity governance models to ensure security and compliance
Create and maintain documentation for users and support teams
Collaborate with teams across the organisation to improve digital experience
Requirements:
Strong Microsoft 365 knowledge (Exchange Online, SharePoint, Teams, Entra ID)
Intune device management experience, including Windows 11 support
Understanding of Conditional Access, MFA, compliance and identity governance
PowerShell scripting experience for automation and operational improvements
Strong communication and troubleshooting skills
Ability to work in dynamic environments, prioritising effectively
Nice to have:
Experience with Microsoft Defender security capabilities
Familiarity with Purview DLP, labeling or governance models
Understanding of enterprise‑grade Windows update and device lifecycle strategies