Mobility Service Desk Assistant Manager Job at Vodafone (Pune)

Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Technical Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a c...

Location

United Kingdom , Newport

Salary:

29658.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

General Computer Skills
Excellent Communications skills, written and verbal
Willingness to learn on the job
Share ideas and learning with other team members
Offer encouragement and assistance to colleagues
Communicate openly and effectively
Committed and reliable
Work with the team towards our common goal of always striving for excellence
Basic DBS check

Job Responsibility

Allocation/scheduling operatives using Time and Attendance systems
Quality Audits, Tracking and management
Answering employee and client queries, helping to resolve issues
Support with clients who provide negative feedback
Supporting client reporting requirements
Reactive calls and periodic management
Management and coordination of reactive mobile cleaning technicians
Overall client and staff issue/general enquiry management
General administration duties to meet the needs of the business
Supporting other departments in day-to-day operations

What we offer

Free on-site parking
20 paid days holiday per year
Full learning and support from Atlas
Learning and development lead by you
The ability to progress your career within Atlas
Stream – financial wellbeing and benefits platform
Cycle to work scheme
Workplace pension scheme
Staff recognition scheme (Stars of Atlas)
Staff engagement portal

Fulltime

Temporary IT Associate

A24 is looking for a Temporary IT Associate to join our growing IT team. This pe...

Location

United States , New York

Salary:

20.00 - 24.00 USD / Hour

A24 Films

Expiration Date

Until further notice

Requirements

1-2 years of experience supporting end-user help desk and IT infrastructure
Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
Comfortable managing multiple ongoing tasks and working independently
Ability to create concise technical documentation of systems and processes
Experience with software licensing and account management
Working knowledge of computer networks and cybersecurity principles
Confident demeanor in a fast-paced environment
Humble, diligent, and resourceful

Job Responsibility

Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed
Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
Create, document, and update processes to resolve user issues and to prevent recurring problems
Support inventory management, including receiving, organizing, and restocking IT equipment and supplies
Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems
Set up employee hardware and onboard new hires to our various software applications
Liaise with technology vendors and consultants servicing the NY office
Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities
Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces

What we offer

Annual performance bonus, including both cash and equity components
Competitive healthcare
Other employee benefits

Fulltime

Help Desk Analyst II

We are looking for a skilled and dependable Help Desk Analyst II to join our tea...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience providing Tier 2 IT support in a detail-oriented environment
Proficiency in troubleshooting Microsoft Windows 10 systems and Active Directory
Familiarity with mobile device management tools and processes
Strong understanding of general IT troubleshooting principles and techniques
Ability to manage and resolve service desk tickets effectively
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users
Self-motivated with strong organizational skills and the ability to work independently
Commitment to punctuality and reliability in a part-time, on-site role

Job Responsibility

Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations
Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory
Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation
Provide support for mobile device management, ensuring devices are configured and operating effectively
Collaborate with team members to address IT concerns and implement solutions that align with business needs
Maintain a detail-oriented and courteous approach while assisting end-users with technical problems
Follow established protocols and procedures to ensure consistent and reliable IT support services
Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems
Stay updated on emerging IT trends and technologies to enhance support capabilities
Ensure compliance with company policies and security standards in all IT-related tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Parttime

Senior Service Desk Analyst

As a Senior Service Desk Analyst, you will play a key role within the Digital Us...

Location

United Kingdom , Reading

Salary:

Not provided

Thames Water

Expiration Date

March 27, 2026

Requirements

Experience working in a customer-facing IT support or service desk environment
Strong customer service skills with the ability to communicate clearly and professionally across multiple channels
Experience managing incidents and service requests in a fast-paced support environment
Strong organisational and time management skills with the ability to prioritise multiple tasks
Ability to work independently while contributing effectively as part of a team
Excellent interpersonal and communication skills, including verbal, written, and listening skills
A proactive approach to problem-solving and delivering high-quality service to users
Ability to work under pressure while maintaining a positive and professional approach
A flexible mindset and willingness to support evolving service delivery needs
Some experience providing technical guidance or informal leadership within a support team is beneficial

Job Responsibility

Provide a high-quality IT customer experience to employees and contractors, ensuring incidents and requests are logged, triaged, and managed in line with service standards
Act as the first point of contact for IT issues across the organisation through phone, email, self-service, and Digital Drop-in Clinics
Provide 1st and 2nd line technical support for a range of IT services, including business applications, devices, and collaboration tools
Troubleshoot incidents relating to software, hardware, and mobile technologies, including laptops, desktops, printers, and mobile devices
Take ownership of incidents and service requests, ensuring progress is communicated clearly and that resolutions are delivered promptly
Support Digital Drop-in Clinics by providing on-site technical assistance, equipment swaps, meeting room technology support, and general user assistance
Identify opportunities to improve first-time fix rates and contribute to the development of knowledge base articles and support documentation
Monitor ticket queues, manage unassigned incidents, and ensure tickets are progressed and updated in line with incident management standards
Identify trends or recurring issues and escalate where necessary to improve long-term service performance
Support floorwalking activities by assisting analysts with technical queries and helping ensure service levels are maintained across the team

What we offer

Competitive salary within the B grade banding
Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Generous Pension Scheme through AON
Performance-related pay plan directly linked to company performance measures and targets
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Technical Support Specialist

We are seeking a talented Support Engineer or IT Technical Support Specialist to...

Location

Mexico , Mexico City

Salary:

Not provided

EarnIn

Expiration Date

Until further notice

Requirements

3+ years of experience in IT support, sysadmin, and device management roles, with deep expertise in macOS and Windows ecosystems
Excellent verbal and written communication skills, with the ability to clearly articulate technical issues and solutions
Strong customer service mindset and experience as the first point of contact for technical support via Slack, email, phone, and web conferencing
Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution
Proficient in managing devices with MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE, including deployment automation, patching, and enforcing security/compliance policies
Skilled in SaaS and identity management tools such as Okta and Google Workspace
experienced with SSO, MFA, lifecycle scripting, and integrating systems like Slack, GitHub, Zoom, Jira, as well as endpoint security solutions
Familiarity with Jira project management and service desk platform
Experienced with internal and external user onboarding and offboarding, including account creation/deletion, access provisioning/deprovisioning, and laptop provisioning/deprovisioning
Strong attention to detail in ensuring all work is completed on time and aligns with the company’s security and compliance requirements

Job Responsibility

Provide comprehensive IT support to internal and external teams
Take full ownership of IT processes from initiation to completion, continuously identifying opportunities for improvement
Assist stakeholders with mobile device management and implement robust security measures to safeguard company data and systems
Collaborate with the U.S.-based IT team to support global operations, shared objectives, and goals
Configure and manage macOS and Windows environments
Administer MDM platforms such as Jamf Pro, Microsoft Intune, and VMware Workspace ONE
Oversee user management across various SaaS applications
Lead complex initiatives and deliver high-quality outcomes
Resolve technical issues promptly and effectively

What we offer

Healthcare
Internet and cell phone reimbursement
Learning and development stipend
Potential opportunities to travel to headquarters in Mountain View

Mobility Service Desk Assistant Manager

Vodafone

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

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