Mobility Operations Specialist

• Answer queries and provide exceptional customer support through phone and email
• Deliver customer service by managing the replacement process end-to-end
• Maintain compliance with internal policies and operational standards
• Share customer feedback to identify improvement opportunities and enhance operational performance
• Allocate vehicles to reservations by effectively balancing specific customer requirements with operational cost efficiency
• Align consistently with external service partners and Rent-a-Car suppliers to ensure high-quality service delivery
• Resolve customer concerns and manage complaint handling processes to ensure maximum satisfaction and timely resolution
• Organize daily operational schedules to ensure seamless vehicle preparation and timely delivery to all customers
• Provide on-site support at the mobility station by managing vehicle pick-ups and conducting thorough return inspections

• At least 2 years of experience in mobility services, fleet management, automotive operations
• Bachelor's degree in Business Administration or related field
• Fluency in both Greek and English (written and verbal)
• Team spirit, collaborative approach and with multi-tasking abilities
• Excellent communication skills
• Familiarity with CRM systems and operational workflows is a plus

Familiarity with CRM systems and operational workflows