CrawlJobs Logo

Mobility L3 Engineer

realign-llc.com Logo

Realign

Location Icon

Location:
United States , Richmond

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

120000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Job Title : Mobility L3 Engineer Location : Richmond, VA (Onsite) Fulltime Must Have Technical/Functional Skills Hand-on experience in managing iOS, Android/Windows mobile/tablet devices Good experience on Microsoft Intune/AirWatch/Workspace One administration and support Knowledge of JAMF and O365 is desired Strong communication skills Roles & Responsibilities Mobile devices configuration and application management through VMware AirWatch/WorkSpace/Intune/Apple DEP Platform administration of VMware Workspace One/Microsoft Intune Solve technical issues related to mobile devices enrollment, e-mail setup, application provisioning, remote wipe etc. Manage local Mobile device stock and resupply Mobility Policy/Process Question Mobile Device procurement and Activation Perform Employee and Contractor monthly off boarding/auditing as per mobility Termination process Mobile device account Lockout/Password reset Mobility Technical Support : Data Sync, WiFi, Coverage issues/queries, OS Update, VPN VMware Workspace One- User group creation/ maintenance, Create VMware Workspace One Accounts Mobility Support for Field Sales Users Application Deployment & Maintenance for Mobile App Store Redirect to business applications owners if a specific application support is needed Coordinate with onsite teams for new mobility services deployment Support 4G card management needs especially for asset tracking and mobile device support Be proactive in relation to new development such as but not limited to bring your own device (BYOD) Integration planning for Workspace to Intune Image Deployment

Job Responsibility:

  • Mobile devices configuration and application management through VMware AirWatch/WorkSpace/Intune/Apple DEP
  • Platform administration of VMware Workspace One/Microsoft Intune
  • Solve technical issues related to mobile devices enrollment, e-mail setup, application provisioning, remote wipe etc.
  • Manage local Mobile device stock and resupply
  • Mobility Policy/Process Question
  • Mobile Device procurement and Activation
  • Perform Employee and Contractor monthly off boarding/auditing as per mobility Termination process
  • Mobile device account Lockout/Password reset
  • Mobility Technical Support : Data Sync, WiFi, Coverage issues/queries, OS Update, VPN
  • VMware Workspace One- User group creation/ maintenance, Create VMware Workspace One Accounts
  • Mobility Support for Field Sales Users
  • Application Deployment & Maintenance for Mobile App Store
  • Redirect to business applications owners if a specific application support is needed
  • Coordinate with onsite teams for new mobility services deployment
  • Support 4G card management needs especially for asset tracking and mobile device support
  • Be proactive in relation to new development such as but not limited to bring your own device (BYOD)
  • Integration planning for Workspace to Intune Image Deployment

Requirements:

  • Hand-on experience in managing iOS, Android/Windows mobile/tablet devices
  • Good experience on Microsoft Intune/AirWatch/Workspace One administration and support
  • Knowledge of JAMF and O365 is desired
  • Strong communication skills

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Realign - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Mobility L3 Engineer

Technical Account Manager

Strategic technical consultant dedicated to Enterprise customers.
Location
Location
India , Pune; Delhi; Bangalore
Salary
Salary:
Not provided
promobitech.com Logo
ProMobi Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-12 years experience
  • Must complete all product and technical training courses with satisfactory assessment scores
  • Maintain L2 knowledge across all platforms (Android, Windows, iOS, macOS, Linux)
  • Engage in ongoing learning initiatives to enhance technical skills and product knowledge
  • Consistently score satisfactorily in the periodic knowledge assessments on all platforms
  • Stay updated with the product roadmap and test new features thoroughly
  • Keep certifications current (Android Enterprise Expert, Apple Device Support, Apple Deployment Support, Microsoft MCP, etc.)
  • Mentor L1/L2 through workshops, training, and case reviews
Job Responsibility
Job Responsibility
  • Enterprise Support Excellence: Hand-hold Enterprise customers at nascent stage post-deployment including direct involvement in solving technical issues as an L2/L3 Support Engineer
  • Nurture Enterprise customers post-deployment to stabilise their environment and bring to a business as usual state
  • Once stabilised efficiently manage all issues reported by Enterprise customers while ensuring SLA adherence at all times to maintain premium customer experience
  • Act as the primary point of contact to resolve customer issues and leverage the extended Support ecosystem during off-business hours and during unavailability
  • Educate the customer and drive them to self-sufficiency by fully utilizing the potential of published knowledge base and product documents
  • Lead any planned, ad-hoc, and critical escalation calls pertaining to assigned Enterprise customers with at least L2 level expertise across all used platforms
  • Maintain the highest level of professionalism and empathy in all customer interactions to enhance customer experience
  • Leverage knowledge base (internal and external), debug tools, and reproduction environments to validate issues before escalation
  • Process Adherence & Improvement: Uphold existing Enterprise Support processes while championing process improvement initiatives
  • Maintain a high level availability and flexibility for assigned Enterprise customers to the Support shift roster and shift timings
  • Fulltime
Read More
Arrow Right

Application Support Engineer

Bringg is building one of the most complex online platforms in global e-commerce...
Location
Location
Ukraine
Salary
Salary:
Not provided
bringg.com Logo
Bringg
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience in L2 or L3 application support
  • Proven experience using SQL at an intermediate level
  • Proven track record working with REST APIs
  • Experience with providing technical and application support for Web & Mobile platforms
  • High level of English (a must!) with both strong written and oral communication skills
  • BS degree in Computer Science or related technical field (advantage)
  • Customer-oriented with customer-facing experience
  • Experience working in operationally critical environments in high-pressure situations
  • Must be located in Ukraine
Job Responsibility
Job Responsibility
  • Handling both customer support and technical support questions from Bringg customers
  • Provide exceptional support services to both technical and non-technical users
  • Deep investigation and root cause analysis into reported issues using a variety of tools
  • Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
  • Escalating issues to R&D and reporting bugs
  • Communicating and coordinating issues affecting customers
  • Validating issues and performing functional testing to validate fixes that relate to cases
  • Develop a strong understanding of Bringg and its components
  • Understanding customer needs including relevant features and configuration requests
  • Manage production incidents including communicating to internal and external stakeholders
What we offer
What we offer
  • Home Office Setup: $500 home office equipment allowance
  • Meal Allowance: $100 monthly meal allowance
  • Hybrid Work: Flexible hybrid work from home or office
  • 20 days parental (non-birth) leave
  • 2 vacation days + $250 gift when getting married
  • A vacation day on your birthday
  • Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
  • Health Insurance: Provided after completing the trial period
  • Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
  • Fulltime
Read More
Arrow Right

Systems Engineering Specialist – MDM & Endpoint Management

This role focuses on strong hands-on delivery and advanced operational support f...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10–15 years of experience in Endpoint Management and Mobile Device Management services
  • Expertise in enterprise MDM/UEM platforms including Microsoft Intune, Ivanti, Manage Engine, and VMware Workspace ONE
  • Experience managing large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support for MDM migrations and onboarding activities
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
  • Execute endpoint and MDM implementations aligned to defined standards
Job Responsibility
Job Responsibility
  • Design, implement, and support enterprise MDM/UEM platforms
  • Manage large-scale device estates across multiple platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support MDM migrations and onboarding activities under defined architectures
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies as defined
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
  • Execute endpoint and MDM implementations aligned to defined standards
  • Ensure SLA adherence, service reporting, and operational governance
  • Fulltime
Read More
Arrow Right

Systems Engineering Advisor - MDM & Endpoint

The Systems Engineering Advisor - MDM & Endpoint will focus on delivering advanc...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10-15 years of experience in Endpoint Management and Mobile Device Management services
  • Strong hands-on delivery and advanced operational support for MDM and Endpoint Management services
  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune/ Ivanti / Manage Engine and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support MDM migrations and onboarding activities under defined architectures
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies as defined
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
Job Responsibility
Job Responsibility
  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune/ Ivanti / Manage Engine and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support MDM migrations and onboarding activities under defined architectures
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies as defined
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
  • Execute endpoint and MDM implementations aligned to defined standards
  • Ensure SLA adherence, service reporting, and operational governance
  • Fulltime
Read More
Arrow Right

Senior Software Developer – Java

Location
Location
India , CBD Belapur
Salary
Salary:
Not provided
mindgate.solutions Logo
Mindgate Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Overall experience of 4 to 6 years
  • Minimum of 2 years in Mobility solutions
  • Certified resource
  • Experience on developing using One platform for at least 2 clients with a minimum of 1 in Banking domain
  • Essential: Engineering or Technical Degrees (BE/ B.Tech/ M.Sc/ MCA)
  • Must have experience in all phases of SDLC
  • Expertise in EAI for the purpose of Data Integration using, but not limited to, SOA, ESB, HTTP(S), SOAP, REST, SQL, SAP, JSON, IBM Message Broker, WebLogic, IBM MQ etc.
  • Expertise in mobile application development technologies and web technologies like HTML5, Java, JavaScript, CSS, AJAX, Lua scripting, Spring, Struts, Hibernate and native languages of various mobile operating systems
  • Expertise in JEE Enterprise architecture using a variety of application servers like WebLogic, WebSphere, JBoss, Tomcat etc.
  • Knowledge of third party toolkits for mobile application development like jQuery, Sencha, Phonegap, Dojo, Canvas, etc
Job Responsibility
Job Responsibility
  • Design and implement client side application solutions using device native API
  • s and application frameworks
  • Design and implement high performance server side application solutions for the target domain
  • Develop integration solutions between the product server side components and enterprise systems
  • Ability to handle multiple tasks, prioritize and meet deadlines
  • Participate in the full life-cycle development process from product definition, through design, development, test, release and maintenance
  • Work in an Agile (scrum) and fast-paced environment where he/she will need to work closely with the business and respond to changing priorities
  • Generation of dashboards / reports to measure / monitor availability,performance and business volumes
  • Necessary technical support to FMS and Bank’s teams for monitoring, maintenance and customer support, covering client applications, interfaces and platform infrastructure, has to be handled by the on-site team
  • Will be responsible for L3 support for any technical issues relating to platform
Read More
Arrow Right
New

Fixed Core 3rd Line Ops. Manager

The purpose of this role is to be responsible on management of Level-3 Network O...
Location
Location
Turkey , İstanbul
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate from Electronic, Computer&Science, Telecommunication Engineering
  • Experience and in-depth understanding on IP and Data Center Networks
  • Have minimum 8 years of experience in Telecommunication
  • Have not restriction for mobility
  • Takes personal responsibility
  • Good communication skills
  • Ability to work with ambitious timelines in a dynamic, high-growth environment
  • Strong communication / interpersonal and decision-making skills
  • Supply high concentration and attention
  • Strong analytical skills and problem-solving abilities, ability to multi-task
Job Responsibility
Job Responsibility
  • Management of Level-3 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products based on 7/24/365 time
  • To lead and perform L3 Operations and maintenance activities of Fixed Data Core Network
  • Managing and organizing group staff, working with Network Planning and regarding departments
  • Organize and manage Fixed Data Core Network Level-3 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments
  • Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs
  • Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network
  • Determining and correcting of the wrong configurations within health check
  • Making necessary health care checks regularly
  • Supporting Level-1 Team for solving alarms, events and troubleshooting issues
  • Manage and operate Fixed Data Core Network Transformation in scope of Technology Evolution, SDN, Digitalization and AI based Applications
What we offer
What we offer
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
Read More
Arrow Right

Regional Lead Administrator - IT Ops - Site Services

The Lead Administrator - IT Ops - Site Services is the point of contact between ...
Location
Location
United States , Carpinteria
Salary
Salary:
86000.00 - 138000.00 USD / Year
avantorsciences.com Logo
Avantor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in IT, engineering, or a related field of study or equivalent work experience
  • Managing a team of IT technicians both on- site and remote
  • ITIL best practices
  • IT service management tools
  • With PC, mobile, VDI, network, hosting, and printer technologies and vendors
  • Problem-solving, analytical, and project management
  • Obtain/ maintain a USA government security clearance
Job Responsibility
Job Responsibility
  • Identifying, researching and resolving complex technical problems
  • Site relationship management (IT liaison with local site management)
  • Front-office printer management
  • ELT (Executive Leadership Team) support
  • Team management
  • Change management
  • Network projects
  • IT Onboarding and Asset Management
  • Creating and managing escalation procedures and ensuring service levels are maintained
  • Documenting, tracking and monitoring problems to ensure resolution in a timely manner
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...
Location
Location
United States , Suwanee, Georgia
Salary
Salary:
Not provided
mujin-corp.com Logo
Mujin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
  • Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
  • Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
  • Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
  • Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
  • Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
  • Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
  • Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
  • Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
  • Comfortable handling sensitive/confidential information with discretion and strong judgment
Job Responsibility
Job Responsibility
  • Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
  • Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
  • Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
  • Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
  • Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
  • Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
  • Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
  • Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
  • Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
  • Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization
  • Fulltime
Read More
Arrow Right