Mobility Design and Solutions Manager, Citi

Citi

Location:
United States, New York

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The MDS Manager will maintain relationships with vendors and act as a point of escalation. This role involves managing program analytics, vendor performance, and key mobility metrics, as well as supporting Citi’s global workforce mobility efforts. Responsibilities include vendor management, problem resolution, reporting, and program enhancement.

Job Responsibility:

Develop and sustain long-standing relationships with company-approved vendors
lead support of supplier identification and selection and on-boarding for new vendors
define the strategy to leverage supplier resources (e.g., in-source vs. out-source) in partnership with procurement
establish supplier relationships to define performance targets and deliverables
lead conversations with suppliers related to immigration, relocation or tax matters
design and coordinate supplier metrics and other analytic tools to audit supplier performance
work to improve supplier performance by identifying and monitoring performance issues and executing solutions
communicate any product or service-related concerns
monitor usage trends to determine which services are more popular with employees than others
problem resolution, acting as the escalation point for any issues and/or concerns raised by Mobility Manager/Specialists, HR or Business Managers on vendor performance
measure the effectiveness of programs and use the analysis to drive improvement for a larger business or region
benchmark programs with leading industry practices and global talent trends
define the measures of effectiveness and key factors
analyze data, provide insights, identify key performance indicators (KPIs) for Mobility, and lead the reporting of metrics based on business needs
provide key reports regarding mobility related statistics to senior leadership
develop new reporting capabilities and identify opportunities to streamline current reporting
identify and implement global mobility program enhancements, taking account of external trends in the global mobility space together with Citi’s business needs
responsible for performance aligned with our internal risk and control frameworks, across programs

Requirements:

10+ years in Global Mobility Program management or relevant Company experience
extensive knowledge of mobility, including policies, compensation and benefits, relocation, immigration and tax
self-motivated and results oriented with the ability to innovate
excellent organizational, planning and decision-making skills are essential
communicator with customer focus, proven relationship management skills, and the ability to influence and work with managers and employees at all levels
ability to adapt technical content to a specific audience to aide & develop a more complete baseline understanding
ability to work under pressure and against tight deadlines
resilient, ability to focus on key deliverables amidst challenging periods
strong writing and presentation skills (including technical and analytical work)

Nice to have:

high level of numerical, analytical and problem-solving skills
Microsoft Office – all packages
knowledge of Workday and/or other HR systems
project management skills
influencing and negotiation skills

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Mobility Design and Solutions Manager