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We’re looking for a highly organised and proactive Mobilisation Coordinator to support the successful planning, coordination, and delivery of new contract mobilisations across our Repairs & Maintenance and Voids operations. Acting as a central point of coordination between project teams, operational delivery, and client stakeholders, you will help ensure that all people, processes, systems, and resources are fully aligned for a smooth transition from contract award to go-live. This role is essential in setting our teams up for success and ensuring clients receive a seamless, high-quality service from day one. This role supports our long-term partnership with Notting Hill Genesis (NHG), one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well-maintained, using modern digital systems to keep work flowing smoothly.
Job Responsibility:
Coordinate and deliver end-to-end mobilisation plans, tracking milestones, timelines, risks, and dependencies
Support full operational readiness, ensuring people, processes, systems, assets, and compliance requirements are in place ahead of service launch
Maintain accurate documentation, progress trackers, audit trails, and compliance records to demonstrate readiness
Monitor mobilisation performance against KPIs and escalate risks promptly
Identify potential delays or challenges and support contingency planning
Work closely with Operational, HR, IT, Fleet, Procurement, Commercial, Training and Compliance teams to deliver joined-up mobilisation activity
Support the recruitment, onboarding, and training of operatives and administrative staff in line with contract requirements
Align mobilisation outputs with internal standards and client expectations, ensuring quality, health & safety, and compliance measures are met
Track resource utilisation and highlight risks or inefficiencies impacting commercial commitments
Support the Contract Manager as a key contact for clients during mobilisation, providing updates and ensuring expectations are managed
Assist in delivering a smooth customer experience throughout the transition period, responding to operational queries promptly
Facilitate effective communication and knowledge transfer between mobilisation teams and business-as-usual operations
Contribute to post-mobilisation reviews, capturing lessons learned to enhance future mobilisations
Requirements:
Understanding of project mobilisation and operational readiness principles
Experience with risk, issue, and action tracking in complex operational environments
Awareness of social housing compliance requirements, health & safety, and KPI frameworks
Excellent organisational and project coordination skills, able to manage multiple workstreams
Strong communication and stakeholder engagement abilities at all levels
High attention to detail and the ability to work effectively under pressure