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Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.
Job Responsibility:
Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis
Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders
Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements
Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection
Contribute to functional roadmap improvements and drive operational excellence within the support team
Requirements:
Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting
Familiarity with channel proxies, backend integrations, and mobile release processes
Proven ability to lead high-severity incidents and coordinate resolution across multiple teams
Excellent stakeholder management and ability to communicate effectively with technical and business teams
Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.)