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Mobile Support Lead

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Realign

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Location:
United States , Atlanta

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Contract Type:
Not provided

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Salary:

130000.00 USD / Year

Job Description:

Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.

Job Responsibility:

  • Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis
  • Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders
  • Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements
  • Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection
  • Contribute to functional roadmap improvements and drive operational excellence within the support team

Requirements:

  • Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting
  • Familiarity with channel proxies, backend integrations, and mobile release processes
  • Proven ability to lead high-severity incidents and coordinate resolution across multiple teams
  • Excellent stakeholder management and ability to communicate effectively with technical and business teams
  • Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.)
  • Observability platforms (e.g., AppDynamics, Datadog etc…)
  • Familiarity with CI/CD pipelines and mobile deployment processes
  • 7+ years in mobile application support or development
  • Prior experience in production support (L2/L3) for global applications

Nice to have:

  • Exposure to cloud platforms (AWS, etc.) and API gateway technologies
  • Knowledge of incident management frameworks (ITIL), Service Now etc.

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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