Mobile Support Engineer Job at Social Value Portal Ltd (London)

Customer Success Engineer (Mobile SDK Support)

As a Customer Success Engineer, you will be the first point of contact for any t...

Location

India , Mumbai

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

Engineering degree (Computer Science preferred)
Programming experience (API/ Web/ Mobile) preferably in Android or iOS
Strong basics and concepts of any programming language
Excellent communication skills & strong customer focus
Proven analytical / problem-solving ability
Ready to work in shifts as per the requirements of the company

Job Responsibility

Provide efficient and accurate technical assistance to ensure customer satisfaction
Provide escalated technical and triage support for other teams
Actively contribute to our online support documentation
Work closely with Engineering, Product, and Customer Success teams
Help define and execute support team processes
Leverage product expertise and technical knowledge to delight customers
Responsible for responding to customer emails and driving excellent customer experience

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high-growth mobile technology space
Innovate at scale, with learning opportunities

Fulltime

Engineering Manager, Mobile Quality Engineering

The Quality Engineering team helps Airbnb build high quality software efficientl...

Location

Brazil , São Paulo

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

3+ years of engineering management
7+ years of industry experience with a strong focus on iOS and/or Android developer tooling, testing, or quality engineering
Strong familiarity with software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices
Hands-on technical leadership leading multiple teams and setting technical direction
Led projects with notable risk and complexity
develops the strategy for project execution
Proven experience leading distributed or regional engineering teams and driving technical outcomes
Skilled in mentoring engineers and creating strong team dynamics across cultural and geographic boundaries
Be an agent of change inside the organization and be comfortable leading through ambiguity
Excellent communication and collaboration skills, with the ability to align local execution to a global strategy

Job Responsibility

Define and promote a quality mindset and strategy across the organization, by creating a vision that drives QE policies, programs and initiatives
Hire and retain a team of high-performing engineers
empower the team to achieve a high level of productivity, reliability and simplicity
Drive a sense of trust and belonging, and build inclusive teams with world class talent
Build and maintain our testing environments, testing data, and testing frameworks, working through ambiguity, concept validation and implementation of a best-in-class solution
Collaborate with cross-functional stakeholders to analyze internal/external failures, and suggest corrective and preventive action
Use a data-based approach to help resolve internal quality issues to prevent defects in code shipment
Partner with global Infra leadership to execute the Brazil site’s technical roadmap
Drive excellence in technical design, reliability, scalability, and efficiency across projects
Collaborate cross-functionally with global teams to ensure alignment on architecture, tooling, and standards

On-site Support Engineer

We are looking for On-site Support Engineers for our Brussels location, a Ghent/...

Location

Belgium , Liege, Brussels & Ghent

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent
+/- 2 years of experience in providing first-line and/or second-line IT support
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Eager to learn
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
Preferably trilingual (fluent in Dutch, French and English)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox (on rotation)
Follow-up tickets in ticketing system (Service Now)
Support of the New Starter & Leaver Service
Staffing of a physical service desk
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Backoffice
Config check of laptops for new starters

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Ecocheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Network Support Engineer

HPE Aruba is seeking a skilled Network Support Engineer to provide technical exp...

Location

United States , Salt Lake City

Salary:

78700.00 - 181200.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Network Engineering, Electrical Engineering, or equivalent
4-6 years of experience in network engineering and support roles
Experience with enterprise networking equipment, preferably HPE Aruba products
Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control
In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards
Experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions
Experience with AirWave and Central On-Prem for network monitoring and management
Solid understanding of TCP/IP, VLANs, routing, and switching
Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues
Familiarity with Python, Bash, and automation tools (a plus)

Job Responsibility

Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), and Central On-Prem (network management)
Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, and 802.1X issues
Support network monitoring, performance tuning, and troubleshooting using HPE Aruba AirWave
Manage configurations, troubleshoot device connectivity, and optimize network performance with HPE Aruba Central On-Prem
Collaborate with enterprise customers, partners, and internal teams to resolve critical issues
Perform root cause analysis (RCA) for recurring network security and management issues
Assist customers with software upgrades, patches, and migrations
Work with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability
Document troubleshooting procedures and best practices
Support network integration with Active Directory, LDAP, PKI, SAML, OAuth, and third-party security solutions

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal and professional development programs
Flexibility to manage work and personal needs
Inclusive working environment

Fulltime

Javascript Support Engineer

Blis is seeking a Support Engineer to join the Support Engineering Team. The rol...

Location

India , Mumbai

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

Bachelor's degree or higher in computer science and (3-5 years) related hands-on engineering experience
Understand Linux/Unix/Windows Operating System
Some Shell Scripting knowledge
PHP, Java, Javascript, and HTML experience (basic to intermediate)
Knowledge of Mobile App technology (especially Android and iPhone)
Understand networking (basic to intermediate)
Good prioritization and time management skills
Experience in Github or Gitlab preferred
Practical experience of using incident tracking systems, such as JIRA
Strong MySQL adding/deleting/updating campaign tags and other aspects of the campaign setting – PostgreSQL experience appreciated

Job Responsibility

Support the campaign management team with the technical setup and delivery of RTB campaigns across the Blis platform
Support the creative team to build and host creative with all relevant tracking required
Jira – quickly and efficiently solve or escalate troubleshooting tickets submitted by the Operations team
Perform campaign debugging duties in line with SLA
Assist engineering team with test processes for new functionality within Blis systems
Identifies and flags risks within their tickets and can quickly highlight red flags and patterns
Provide training to fellow team members on project rollouts, the latest product updates
Lead on third-party certification processes and keep up to date with third-party ad technology
Regularly impart knowledge and proven processes into the company knowledge base for the benefit of the wider team
Validate campaign setup when required and Troubleshoot any technical issues for the campaign

Fulltime

Staff Mobile Engineer (iOS)

We are seeking a Staff iOS Engineer to lead the development and scaling of new a...

Location

Mexico , Mexico City

Salary:

Not provided

EarnIn

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or higher) in Computer Science or a related field, or equivalent practical experience
7+ years of relevant industry experience, with a significant portion focused on mobile development and a track record of leading complex projects
Expert-level proficiency in Swift, with deep expertise in modern iOS paradigms (Combine, Swift Concurrency, SwiftUI, etc)
Extensive and nuanced understanding of iOS application architectures (MVVM, MVP, VIPER, etc.) and their trade-offs
Demonstrated leadership in establishing and enforcing professional software engineering practices across the full development lifecycle, including coding standards, code reviews, source control management, build processes, unit testing, UI testing, performance testing, and operations
Proven ability to architect scalable and maintainable mobile solutions
Experience in mentoring and guiding other engineers, fostering technical growth within the team

Job Responsibility

Drive the development and implementation of complex product features that significantly impact customer experience and business outcomes
Architect, lead, and optimize mobile infrastructure, ensuring exceptional scalability, performance, and reliability to support the organization's strategic growth
Lead collaborative efforts with backend engineers to define and evolve robust, efficient, and well-documented APIs for seamless mobile-to-server communication
Champion and enforce engineering best practices across teams, raising the standards for code quality, system design, and operational excellence
Proactively identify and drive strategic technical initiatives, providing clear vision, architectural guidance, and effective problem-solving for complex challenges
Mentor and elevate the mobile engineering team, fostering technical expertise, promoting innovation, and optimizing development processes across the organization
Architect and oversee the development of comprehensive unit, integration, and UI automation testing strategies to guarantee the quality and stability of new features and the resilience of existing functionalities
Define and analyze key performance indicators using advanced analytics to measure feature effectiveness, identify areas for improvement, and drive data-informed decisions for future product enhancements

What we offer

healthcare
internet and cell phone reimbursement
a learning and development stipend
potential opportunities to travel to our Mountain View headquarters

Fulltime

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...

Location

Australia , Port Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

Fulltime

Senior Executive Support Engineer

Atlassian Corporate Engineering (ACE) is looking for a Senior Executive Support ...

Location

United States , Seattle

Salary:

163500.00 - 262700.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field preferred
7+ years of experience in technical support, with a significant focus on supporting executive-level clients
Deep understanding of various operating systems (Windows, macOS, iOS, Android), hardware, software, and networking concepts
Extensive experience with Microsoft Office Suite, collaboration tools (e.g., Slack, Microsoft Teams), video conferencing solutions (e.g., Zoom, Webex), and mobile device management (MDM) solutions
Strong troubleshooting and problem-solving skills with the ability to identify and resolve complex technical issues quickly and efficiently
Excellent communication (written and verbal), interpersonal, and customer service skills
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Ability to maintain confidentiality and discretion
Experience with IT security best practices and protocols

Job Responsibility

Provide comprehensive technical support to C-suite executives across all devices (laptops, desktops, mobile devices, tablets, etc.), operating systems (Windows, macOS, iOS, Android), and applications (Microsoft Office Suite, collaboration tools, video conferencing, etc.)
Proactively anticipate and address potential technical issues before they impact executive productivity
Manage and prioritize support requests, ensuring timely resolution and clear communication throughout the process
Troubleshoot complex technical problems, escalating to specialized teams as needed, while maintaining ownership of the issue until resolution
Develop and maintain documentation for executive technology setups, configurations, and troubleshooting procedures
Collaborate with IT infrastructure and security teams to ensure the confidentiality, integrity, and availability of executive systems and data
Provide remote support using various tools and technologies
Travel occasionally to provide on-site support as needed
Maintain a high level of confidentiality and discretion regarding sensitive information
Stay up-to-date with the latest technology trends and proactively recommend solutions to enhance executive productivity and security

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Mobile Support Engineer

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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