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ROLE: Soft Services Supervisor (Mobile) HOURS: Monday to Friday, 8:00am - 4:00pm LOCATION: Herts CLCH NHS - Watford - Langley House. With on occasion supporting the Potters Bar Community Hospital At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a motivated Soft Services Supervisor who will support the delivery services for our Catering and Cleaning teams
Job Responsibility:
Build strong relationships with Clients and Internal teams
Conduct Cleaning and Catering Audits for the site
Monitor performance against SLA's and Cleaning specifications
Schedule teams rotas, sick and annual leave cover etc
Ensure service delivery across the contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting and Compliance)
Manage employee wages and ensure Health & safety compliance
Requirements:
Previous experience in Soft Services/ Catering / Operations
Knowledge of 'National Standards for Healthcare Food and Drink'
Comfortable with Microsoft Office packages
Excellent customer service and communication skills