Mobile Service Technician Job at Pirtek Australia (Ipswich)

Job Description

Mobile Service Technicians are responsible for assembling, supplying, and installing material transfer hoses and tubes, as well as supplying associated fittings and accessories for industrial applications. Mobile Service Technicians are responsible for providing our customers with a 24-hour a day on-site mobile service as required. In addition, this role is tasked with ensuring our customers are provided with efficient customer service by utilising your in-depth knowledge of Pirtek products and services and generating sales by striving to continually improve the customer experience.

Job Responsibility

Attending assigned service calls promptly, aiming to be onsite within 30 minutes or as agreed with your Manager upon receiving the work order
Generating sales on service calls by upselling additional servicing, products, or revenue streams to customers
Maintaining and operating the Mobile Service Unit (MSU) to the highest standards, ensuring all equipment is serviced, calibrated, and in good working order, especially during fieldwork
Maintaining the MSU to ensure it is clean, tidy, and well-stocked
Completing all logs regularly to ensure they are up-to-date
Assembling, supplying, and installing material transfer hoses and tubes per customer requests, utilising the most suitable equipment, products, and methods for efficient and high-quality work that meets customer expectations
Seeking advice and support from your Manager in order to clarify any questions you may have
Utilising pMOBILE for creating and updating all work orders to maximise efficiency and accuracy
Communicating effectively with customers and stakeholders to provide comprehensive information on Pirtek services and capabilities
Maintaining thorough customer records, including orders, quotes, and relevant dates
Providing input to the Centre Manager to assist with the setting of sales objectives and targets for designated territories
Attending regular and ad-hoc meetings as required
Attending and participate in all company training
Displaying an ongoing commitment to the 8 Pirtek Promises in all interactions with colleagues, customers, and other internal and external stakeholders (Environment & Safety, Respect, Honest & Integrity, Accessibility & Response, Customer Service, Products, Knowledge, and Image & Representation)
Provide routine reporting as scheduled and ad-hoc as required
Any other tasks as directed by Management
Ensuring compliance with quality policies, procedures, practices and management directions
Participating in training, as directed by your supervisor and/or manager to ensure competence in completing job responsibilities
Notifying your supervisor or manager if you are required to perform a task which you do not believe you are competent in performing
Contributing to discussions or requests for feedback / consultation in relation to WHS policies and practices
Taking reasonable care for the health and safety of yourself and your colleagues at and in relation to your work place
Ensuring compliance with WHS policies, procedures, practices, general responsibilities and management directions
Ensuring you do not intentionally or recklessly interfere with or misuse anything which has been provided in the interest of health and safety
Reporting any injury, incident, hazard or near-miss to your supervisor and/or manager immediately
Ensuring correct PPE is worn at all times
Notifying your supervisor and/or manager if you require training to safely perform a task or operate machinery / equipment required by your role responsibilities
Participating in the investigation of workplace safety incidents where you may be involved, have witnessed the incident or otherwise have relevant knowledge
Availability and willingness to engage in the on-call schedule on a rotating basis

Requirements

Previous experience in fitting, mechanical, hydraulics or relevant area
Hold a current manual Driver’s Licence and willing to obtain a Light or Medium rigid licence
Experience in operating plant machinery and using tools and measuring devices
Excellent literacy and numeracy skills
Strong verbal and written communication skills with a commitment to providing excellent customer service
Ability to anticipate problems and proactively find solutions
Excellent time management skills with the ability to plan and prioritise
Reliable and punctual
Have a strong work ethic and pride in the quality of your work
Neat and tidy presentation
Ability to display confidence in representing Pirtek
A willingness to learn and undertake training as required
Must have the right to work in Australia

Nice to have

Previous experience or knowledge of the hydraulic hose industry
Previous experience or knowledge of the products used within this position
A trade certificate, preferably a Certificate III in Engineering – Mechanical Trade (or related qualification)

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Mobile Service Technician

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