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Mobile Service Field Specialist

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Chat3D

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Location:
United States , Albany

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

70000.00 - 84000.00 USD / Year
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Job Description:

MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.

Job Responsibility:

  • Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers
  • Understand how Mobile Service vehicle’s function and train technicians on their features
  • Facilitate strategic planning sessions with dealers to create business plans for success
  • Ensure dealers are ready to launch vans promptly upon arrival
  • Conduct launch events, aligning on business goals and training Mobile Service Technicians
  • Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach
  • Develop action plans to exceed program goals, focusing on service processes
  • Teach program standards and key success drivers with dealers
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
  • Create visit summaries and action plans for stakeholders

Requirements:

  • Minimum of High School diploma or equivalent experience
  • Willingness to travel daily for work
  • Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer)
  • Proficiency in communication and relationship-building
  • Successfully managed assigned territories or regions
  • Possess excellent verbal and written communication skills
  • Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer)
  • Can leverage relationships to identify and sell the business case for change
  • Analyze data from dealer financials and operational assessments to establish action plans
  • Ability to lift and carry up to 40lbs
  • Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings
  • Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results

Nice to have:

Have OEM dealer contact experience (a plus)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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