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MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.
Job Responsibility:
Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers
Understand how Mobile Service vehicle’s function and train technicians on their features
Facilitate strategic planning sessions with dealers to create business plans for success
Ensure dealers are ready to launch vans promptly upon arrival
Conduct launch events, aligning on business goals and training Mobile Service Technicians
Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach
Develop action plans to exceed program goals, focusing on service processes
Teach program standards and key success drivers with dealers
Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
Create visit summaries and action plans for stakeholders
Requirements:
Minimum of High School diploma or equivalent experience
Willingness to travel daily for work
Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer)
Proficiency in communication and relationship-building
Successfully managed assigned territories or regions
Possess excellent verbal and written communication skills
Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer)
Can leverage relationships to identify and sell the business case for change
Analyze data from dealer financials and operational assessments to establish action plans
Ability to lift and carry up to 40lbs
Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings
Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks
Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability
Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results