Mobile Service Coach Job at Chat3D (Miami)

Mobile Service Coach

Chat3D

Location:
United States , Miami

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you. 50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model. 25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes. 25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.

Job Responsibility:

Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually.
Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
Support and/or conduct other non-technical training.
Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
Assist dealership management with the development and execution of dealership go to market plans.
Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
Ensure robust parts stocking strategy to support MS operations.
Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
Assist Dealer recruiting & retaining MS Technicians & Coordinators

Requirements:

High School diploma (bachelor’s degree preferred)
3+ years of customer-facing experience in automotive industry
Must have a wide-ranging background in automotive industry with corporate and retail knowledge.
Knowledge of automotive service tools & equipment
Ability to train Technicians on Mobile Service tools & equipment
Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
Knowledge of Automotive Service Sales Process & Techniques
Ability to deliver sales training to MS Coordinators & Advisors
Must have rich experience in automotive training and facilitation.
Knowledge of automotive parts operations
Must have excellent written and verbal communication skills.
Proven record of accomplishment with program leadership.
Excellent Organizational skills
Strong communication skills, both oral and written
Strong analytical skills
Strong problem-solving skills
Exceptional collaboration and persuasion skills
Strong initiative and motivation
Ability to travel 80% of the time (both driving and flying)
Physical ability to perform demanding field role (prolonged standing, walking, bending, crouching, kneeling, crawling, reaching, moving parts/tools weighing 10-50 lbs, work outdoors in varied weather)

Nice to have:

Bachelor’s Degree
5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.
Exceptional public speaking and presentation skills.

Additional Information:

Job Posted:
March 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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