Mobile Service Coach Job at Chat3D (Tampa)

Mobile Service Coach

Chat3D

Location:
United States , Tampa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting hands-on in our mobile units to show technicians how it’s done.

Job Responsibility:

Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping
Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually
Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
Support and/or conduct other non-technical training
Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue
Assist dealership management with the development and execution of dealership go to market plans
Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies
Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets
Ensure robust parts stocking strategy to support MS operations
Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities
Assist Dealer recruiting & retaining MS Technicians & Coordinators
50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers
25% Change Management: Implementing new processes, analyzing KPIs, and fixing broken dealership processes
25% Hands-On Technical Training: Demonstrating procedures and training technicians in the field in the Mobile Unit

Requirements:

High School diploma (bachelor’s degree preferred)
3+ years of customer-facing experience in automotive industry
Must have a wide-ranging background in automotive industry with corporate and retail knowledge
Knowledge of automotive service tools & equipment
Ability to train Technicians on Mobile Service tools & equipment
Understanding basic automotive systems to effectively communicate to technicians and Coordinators
Knowledge of Automotive Service Sales Process & Techniques
Ability to deliver sales training to MS Coordinators & Advisors
Must have rich experience in automotive training and facilitation
Knowledge of automotive parts operations
Must have excellent written and verbal communication skills
Proven record of accomplishment with program leadership
Excellent Organizational skills
Strong communication skills, both oral and written
Strong analytical skills
Strong problem-solving skills
Exceptional collaboration and persuasion skills
Strong initiative and motivation
Ability to travel 80% of the time (both driving and flying)
Physical ability for prolonged standing, walking, bending, crouching, kneeling, crawling under vehicles, reaching into engine bays, and moving parts/tools/equipment weighing 10-50 lbs
Ability to work in outdoor environments with varied temperatures & inclement weather

Nice to have:

Bachelor’s Degree
5+ years of experience in automotive industry
Service in an aftermarket or dealership environment is a plus
Retail automotive experience is a plus
Exceptional public speaking and presentation skills

Additional Information:

Job Posted:
March 24, 2026

Employment Type:

Fulltime

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