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MSX International is seeking a highly motivated and dynamic Mobile Service Solutions Specialist to join our team. In this role, you will serve as a Dealer Performance Coach, responsible for launching, training, and sustaining Mobile Service Programs across assigned dealerships. You will coach dealership personnel, train technicians, and drive performance improvements to ensure successful mobile service operations and customer satisfaction.
Job Responsibility:
Act as the subject matter expert and primary contact for Mobile Service operations at assigned dealerships
Train dealership technicians on Mobile Service vehicle functionality and operational procedures
Facilitate strategic planning sessions and kick-off meetings to develop dealership-specific business plans
Ensure timely readiness and launch of Mobile Service vans upon delivery
Conduct launch events and align dealership teams on business goals and technician training
Plan and execute tailored onsite sustainment visits focused on business development and performance improvement
Develop and implement action plans to exceed program goals, emphasizing service process optimization
Share best practices and success drivers across the dealer network
Monitor and coach dealership Mobile Service personnel to deliver exceptional customer experiences
Document visit outcomes and create actionable summaries for stakeholders
Requirements:
High school diploma or equivalent required
post-secondary education preferred
Proven experience in dealership operations, field coaching, or OEM programs
Strong communication, facilitation, and relationship-building skills
Ability to travel daily and adapt to various dealership environments
Experience managing assigned territories or regions independently
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)
Ability to analyze dealership financials and operational data to drive performance
Physical ability to lift up to 40 lbs and access Mobile Service Vans during training
Comfortable standing or walking on hard surfaces for extended periods
Ability to influence dealership personnel and implement effective performance metrics