Mobile Pet Grooming Dispatcher

• Schedule and confirm grooming appointments efficiently and accurately
• Optimize daily routes for groomers to maximize productivity and timeliness
• Follow up on leads, inquiries, and client requests
• Provide excellent customer service through phone, email, and chat
• Collaborate across multiple computer platforms and tools to manage data and workflow
• Communicate clearly and proactively with groomers about schedules, client needs, and updates
• Upsell additional services and promote special offers when appropriate
• Maintain organized records and manage complex scheduling data
• Work both independently and collaboratively in a hybrid environment
• Assist with maintaining social media postings and responses

• Passion for animals and commitment to delivering remarkable customer service
• Strong computer and data management skills
• comfortable using scheduling and CRM tools
• Excellent organizational and time-management abilities
• Effective written and verbal communication skills
• Prior experience in customer service, call center, or dispatching preferred
• Ability to sit for extended periods and manage multiple tasks simultaneously

Knowledge of the grooming or pet care industry is a plus

• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development