Mobile Pet Grooming Dispatcher

• Customer Service & Booking: Answer calls/texts, guide customers on services, and book appointments with a warm, professional tone.
• Consultative Selling: Recommend the right service package and set clear time/price expectations.
• Schedule Management: Use our scheduling platform (Vonigo) to place jobs by zip/territory, availability, and service duration.
• Route Optimization: Build efficient daily routes to minimize drive time and maximize productivity.
• Groomer Comms: Share day-of details, notes, and special requests with groomers
• send updates as plans change.
• Proactive Confirmations: Confirm appointments, Pet Release completion, and pre-arrival details
• backfill cancellations quickly.
• Recordkeeping: Maintain accurate customer, pet, and service history notes.
• Issue Resolution: Triage delays, conflicts, and customer concerns with empathy and urgency
• escalate when needed.

• Must live in the Reno, Nevada or surrounding areas.
• Available to meet in-person for monthly team meetings.
• Outstanding phone, text, and writing skills
• friendly, patient, and solution-oriented.
• Strong organization and time management
• you love checklists and clean calendars.
• Comfortable with light sales/up-selling and setting expectations.
• Tech-savvy with scheduling/CRM tools (experience with Vonigo or similar a plus).

Knowledge of pet grooming is helpful, but not required.

• Paid Holidays
• Employee recognition through company events, swag, and additional incentives!
• Supportive, low-drama work culture, locally owned & operated
• Growth opportunities & career development
• Responsive ownership invested in your success
• 401(k) after 1 year
• Flexible work from home options available.