Mobile Operations Coordinator

• Prepare daily visit schedules, including routing and logistics planning
• Answer incoming calls, voice mails, and escalation of needs
• Complete patient appointment confirmation calls and update patient information as needed in electronic medical record
• Conduct outbound calls, including outreach and scheduling of new patients, as instructed
• Monitor incoming faxes and distribute to appropriate care teams
• Manage patient panel registry
• Coordinate patient transition back to center, as needed
• Request patient medical records
• Monitor patient admissions and schedule post-discharge visits
• Follow-up on DME and Home Health orders
• Follow-up on Specialty Appointments, including arranging transportation when necessary
• Participate in daily huddles and weekly interdisciplinary team meetings to discuss patient care and program operations
• Other duties, as assigned

• Strong computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
• Professional phone etiquette
• Bilingual a plus (in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve)
• Medical background preferred
• Experience in customer service setting strongly preferred
• Some college preferred
• US work authorization

Bilingual a plus (in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve)

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement