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Under the supervision of the MIH Operations Manager, implement and oversee South Shore Hospital/ Health System (SSHS) policies and procedures to enhance employee performance and ensure the effective delivery of MIH services. Perform other duties related to the provision of care and development of the community MIH system. The MIH Coordinator is responsible for day-to-day operations and demand of the Mobile Integrated Healthcare through collaborative efforts with all internal and external stakeholders on current MIH programs. Also supports existing health services; provides integrated health services in partnership with other health professionals; extends access to health services delivery in underserved and general populations, including primary care, public health, disease management, prevention and wellness, and mental health; and performs other duties as required. Participates in related projects.
Job Responsibility:
Implement and oversee South Shore Hospital/ Health System (SSHS) policies and procedures to enhance employee performance and ensure the effective delivery of MIH services
Perform other duties related to the provision of care and development of the community MIH system
Responsible for day-to-day operations and demand of the Mobile Integrated Healthcare through collaborative efforts with all internal and external stakeholders on current MIH programs
Supports existing health services
Provides integrated health services in partnership with other health professionals
Extends access to health services delivery in underserved and general populations, including primary care, public health, disease management, prevention and wellness, and mental health
Coordinates daily operations schedule of patients, paramedics and APC’s
Coordinate staffing requirements and make adjustments in collaboration with field operations and management team
Communicate expectations, delegate work to appropriate team members and monitor performance of MIH team members
Meet daily, weekly and monthly with Management Team and MIH Team to discuss program and process updates and issues in order to seek resolutions
Prepare and review records and reports of activities performed by subordinate staff
Review MIH practices and procedures to assess their effectiveness and the need for improvements
Attend meetings with subordinate staff and others to review and discuss operational needs, and enhancements to policies and procedures
Schedule and change work assignments as needed
Attend management training and operational programs applicable to MIH
Plan and develop efforts to enhance recruiting of new employees
Provide Program and team updates to all internal department stakeholders
Ensure interdepartmental needs are being met by collaborating with department operational supervisors
Participates in continuing professional development programs as appropriate
Participates in activities that promote the MIH, to include student recruiting, and program marketing events, as appropriate
Logistics liaison between MIH and Providers, Case Management and Ancillary Services
Liaison between MIH and IT for epic uploads, faxes and forms
Coordinates appointments and follow-up with Providers, Hospitals and Ancillary Services
Liaison between MIH and outside vendor relations
Assists with department pilots and data collection
Develops and completes appropriate reports and templates
Attends meetings as requested and available
Reviews patient referrals from inside and outside the organization for appropriateness
Manages work queue, placement requests and inbound call referrals
Liaison with pharmacy to reconcile medication utilized in the field
Manages supply chain through Workday for daily use in the field
Attends department trainings and meetings
Requirements:
Associate's degree or higher plus three years’ experience in EMS/MIH
Equivalent combination of education and experience considered
Moderate word processing, database, presentation and spreadsheet skills required
Basic email and internet skills required
Ability to learn specific job related software applications
Must maintain a high degree of academic and practical knowledge in EMS
Must attend sufficient continuing education classes, courses and seminars both on and off duty to maintain annual EMS certification, as required by the State of Massachusetts
Ability to effectively speak and present information before groups
Ability to read and interpret a variety of documents and instructions
Ability to write routine reports and correspondence
Ability to read, analyze, and interpret common scientific and technical journals
Ability to respond to common inquiries or complaints
Ability to apply common sense understanding to carry out instructions
Ability to solve practical problems
Ability to interpret a variety of instructions
Ability to define problems, collect data, establish facts, and draws valid conclusions
Ability to prioritize tasks and deadlines and apply critical thinking skills
Ability to interpret electrocardiogram (EKG) charts
Ability to practice sound decision-making skills
Demonstrates effective leadership, human resource development, customer service, and project management skills
Demonstrates ability to assume responsibility without direct supervision, exercise initiative and judgment, and make decisions within the scope of assigned authority
Demonstrate ability to communicate and work effectively with others and to maintain confidentiality
Basic Life Support (BLS) Certification - American Heart Association (AHA)
Emergency Medical Services EMT Paramedic - Massachusetts Department of Public Health (DPH) - Office of Health and Human Services (EOHHS)