Mobile Head Housekeeper

• Plan, organise, and direct team members to ensure the highest service levels in accordance with the hotel contract and standards across multiple sites
• Ensure hygiene, cleanliness, and safety standards are adhered to at all times
• Collaborate with hotel and HotelCare operations colleagues to effectively deliver business objective
• Manage housekeeping supplies, purchasing, re-ordering, and maintaining inventory according to budgeted requirements
• Build positive, productive working relationships across all levels of the business
• Ensure effective communication with the Maintenance Department to highlight any quest impacting maintenance issues
• Ensure that all special requests, group allocations, and VIP requests are managed and met appropriately
• Monitor and ensure that all staff are using machinery correctly and identify any required training needs
• Support new hotel openings, including TUPE transfers, and implementation of HotelCare standards from day one
• Provide operational cover across multiple hotel sites, including planned and emergency absences such as holiday cover, sickness, or business demand
• Be flexible and adaptable to move between sites at short notice depending on operational requirements
• Oversee that the company’s Health and Safety policy is implemented and managed consistently
• Ensure full awareness of all Health and Safety procedures within the hotel
• Handle cleaning materials in compliance with COSHH regulations and ensure staff are trained accordingly
• Ensure all staff are dressed appropriately and wear protective clothing where required
• Ensure all department members are fully trained in Health & Safety, fire procedures, customer service, security, and other operational procedures
• Attend Health & Safety meetings and safety tours as requested by the Health & Safety Manager
• Work closely with your Field Operations Manager to ensure your site budget is achieved and identify areas for improvement
• Highlight any financial risks to your Field Operations Manager in a timely manner
• Planning work schedules in advance to ensure the department operates as effectively as possible
• Manage linen stock and costs, following correct reject linen procedures to prevent excessive laundry costs
• Monitor guest supplies usage and control inventory effectively
• Conduct weekly stock takes and ensure accurate reporting of linen, guest laundry, and staff laundry
• Ensure that all workload and staff are effectively organized to meet hotel targets and service level agreements (SLAs)
• Monitor productivity performance and take necessary actions to improve performance where required
• Manage cleanliness standards in line with SLA and customer feedback, ensuring daily targets and satisfaction goals are met consistently
• Take an active role in improving operational efficiency and helping reduce costs without compromising quality
• Implement strategies to increase revenue by optimizing housekeeping processes and staff productivity
• Work collaboratively with the team to ensure that all contractual and operational KPIs are met and exceeded
• Lead by example, promoting teamwork and helping colleagues overcome difficulties
• Coach and mentor team members to support their development and work with operations consultants to identify future talent
• Ensure clear communication of roles and responsibilities to all team members
• Support recruitment, onboarding, and training activities for the housekeeping department
• Conduct performance reviews to monitor staff effectiveness and identify training needs
• Ensure that company policies and procedures are followed within the team
• Encourage and promote teamwork and two-way communication
• Act as a mobile operational lead, ensuring consistent standards and performance during hotel transitions, openings, and temporary support assignments
• Conduct random quality checks of guest rooms to ensure standards are met
• Encourage continuous quality improvements within both HotelCare and hotel brand standards
• Ensure that the HotelCare QMS is implemented and maintained across all operations
• Participate actively in SMART meetings and embrace change to find opportunities for greater efficiencies
• Support the development of quality initiatives
• Maintain and develop excellent relationships with customers, including hotel managers and general managers
• Resolve any guest complaints or issues promptly and professionally
• Participate in customer or hotel-based events as required
• Maintain positive communication with all hotel departments, guests, and suppliers

• Friendly, approachable, and professional, with the ability to motivate and inspire a team
• Ability to work under pressure, with a flexible approach to the 24-hour nature of the hospitality business
• Strong problem-solving skills, with the ability to resolve issues efficiently and effectively
• A 'can-do' attitude, showing initiative and taking ownership of responsibilities
• Impeccable grooming and personal hygiene standards
• Ability to work independently and take on additional responsibilities as needed
• Must be willing to travel regularly between hotel sites and support operational requirements across different locations
• Must be flexible to work weekends, additional hours, and varying shift patterns as required
• Must be willing to stay overnight in hotels when operationally required to support next-day operations or hotel openings
• Full UK Driving Licence is essential due to the mobile nature of the role
• At least 3-5 years of experience in a similar or Deputy Housekeeping management role, or above Head Housekeeper level
• Experience in managing a large diverse team ensuring high standards and operational efficiency
• Experience in a performance-driven environment, managing productivity, staff performance, and achieving KPIs
• Strong experience with Health and Safety compliance, security standards, and legal regulations in the hospitality industry
• Experience in hotel pre-openings, TUPE transfers, or multi-site operational support is highly desirable
• Proven ability to adapt quickly to new hotel environments and maintain standards across different operational settings
• Strong leadership and interpersonal skills, with the ability to motivate, develop, and manage staff effectively
• Excellent organizational and time management skills, with a focus on achieving goals and meeting deadlines
• Proven ability to work under pressure and manage competing priorities
• High attention to detail and a proactive approach to problem-solving
• Strong knowledge of Health and Safety standards, COSHH regulations, and quality systems
• Excellent communication skills with the ability to maintain professional relationships with clients and hotel management
• Commercial awareness and the ability to manage budgets, stock levels, and financial performance effectively

Experience in hotel pre-openings, TUPE transfers, or multi-site operational support is highly desirable

• car allowance
• travel expenses