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Aussie Pet Mobile of NW Tucson Logo Aussie Pet Mobile of NW Tucson · Customer Service

Mobile Grooming Dispatcher

United States, Simpsonville 14.00 USD / Hour · Job Posted March 01, 2026
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Job Description

Aussie Pet Mobile is looking to add an energetic, results-oriented individual to our dispatch team. The dispatcher supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday. The dispatcher would work from their home office (In an around Greenville, SC). We provide extensive training of our business processes and technology.

Job Responsibility

  • Answering incoming calls, returning voicemails and texts, and email correspondence
  • Professional handling of customer complaints, and resolution within one’s scope
  • Informing customers on the services and prices our company provides
  • Making appropriate recommendations based on pet breeds, needs, and health
  • Capturing accurate information to set up an appointment
  • Maintaining groomers’ fully-booked schedules by creating/rescheduling/cancelling appointments
  • Brief groomers about their daily schedule, highlighting unusual circumstances
  • Respond to calls/texts from groomers in the field in real time
  • Review of the schedule at the end of the day for completed appointments, verifying charges and payments
  • Take credit card payments over the phone
  • Keep owners and other dispatchers informed of any issues, actions, or problems
  • Other duties as assigned, including social media photo posts and correspondence

Requirements

  • Excellent verbal and written communication skills
  • Must be very reliable, organized, flexible, empathetic, polite, a team player, professional
  • Exceptional listening skills
  • Must have reliable internet service and a cell phone
  • Must be flexible and be able to do more hours upon request
  • Must be able to work Mon-Fri daytime hours for training
  • Good knowledge of the layout of the geography and commuter routes (ideal candidate)
  • Dog grooming experience a plus (ideal candidate)

Nice to have

  • Naturally sociable
  • Great customer service skills
  • Good knowledge of the layout of the geography and commuter routes
  • Dog grooming experience

What we offer

  • Bonus based on performance
  • PTO
  • Incentives
  • Benefits
  • Paid Training
  • Fuel Cost Covered
  • Supplies/Tools Provided
  • Great Benefits Package
  • Appointment Schedule Managed by Office
  • Competitive Compensation - Commission & Tips
  • We provide a Mercedes-Benz Van fully equipped
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