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We are hiring a Mobile Grooming Dispatcher to support our luxury mobile pet grooming business. This role is ideal for someone with strong pet knowledge, excellent customer service skills, and the ability to confidently convert inquiries into booked appointments. (Conversions)
Job Responsibility:
Answer incoming calls, texts, and online inquiries
Speak confidently with clients about grooming services
Identify dog and cat breeds, coat types, and grooming needs
Collect and verify client and pet information accurately
Schedule and route grooming appointments efficiently
Communicate clearly with groomers and management
Maintain detailed notes and client preferences
Provide calm, professional, and friendly customer service.
Requirements:
Knowledge of dog and cat breeds and basic grooming terminology
Strong phone, text, and customer communication skills
Professional, friendly, and confident demeanor
Highly organized and detail-oriented
Comfortable multitasking in a fast-paced environment
Reliable internet, quiet workspace, and ability to work independently
Prior experience in pet grooming, veterinary offices, boarding, or pet services a must.