Mobile Expert Job at T-Mobile (Daly City)

New

Mobile Expert

Mobile Experts, Store-in-Store are an integral part of the Retail Team responsib...

Location

United States , Brookfield

Salary:

20.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
30 Days T-Mobile Mobile Associate Experience (Required)
Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals. (Required)
Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
As a Mobile Expert, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with home store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing

What we offer

Annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
paid time off
up to 12 paid holidays
paid parental and family leave

Parttime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , Washington

Salary:

18.00 - 20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)
Customer Satisfaction - Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building - Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales - Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , Raleigh

Salary:

18.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

competitive base salary
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , Anaheim

Salary:

19.50 - 20.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Required)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Annual stock grant
employee stock purchase plan
401(k)
free money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Parttime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , DeKalb

Salary:

19.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits

Parttime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , Lake Geneva

Salary:

18.00 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays

Parttime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , Long Beach

Salary:

19.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment (Preferred)

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
Paid parental and family leave
Family building benefits
Back-up care

Parttime

Mobile Expert

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobi...

Location

United States , San Diego

Salary:

19.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
18 years of age
Legally authorized to work in the United States

Job Responsibility

Serving and selling to our customers, while providing a best in class customer experience and building loyalty
Consistently leverages digital tools in interactions and onboarding
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
Partners with T-Mobile employees across channels, including business and customer service

What we offer

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

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