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Mobile Expert, Virtual Retail

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Overland Park, Kansas

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.00 USD / Hour
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Job Description:

As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don't just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you. You will be an expert consultant, with a mastery of analyzing customers' needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants. This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibility:

  • Selling and serving to our customers, while providing a best in class customer experience and building loyalty
  • Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
  • Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
  • Consistently uses digital tools in interactions and on-boarding

Requirements:

  • High School Diploma/GED
  • 12 months of customer service and/or sales experience, retail environment preferred
  • Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success
  • Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency.
  • Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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