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This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.
Job Responsibility:
Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
High School Diploma/GED
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
Team Building Desire to be a part of the game-changing T-Mobile store team
Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment