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Mobile Expert, Store-in-Store

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Springfield

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Category:
-

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Contract Type:
Not provided

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Salary:

17.50 USD / Hour

Job Description:

Mobile Experts, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Experts excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Experts exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools during customer interactions and the onboarding process
  • Identify customer needs and use solution-based selling techniques
  • Complete training on the T-Mobile in-store experience, new skills, products and processes
  • Partner with home store locations to properly/fully on-board customers
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Proactively reach out to potential customers to further drive sales activity
  • Follow up with customers, capture referrals, manage Be Back processes, and build relationships
  • Builds relationships with nearby leadership and teams to help support the customer experience

Requirements:

  • High School Diploma/GED
  • 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • 30 Days T-Mobile Mobile Associate Experience (Required)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals.
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues.
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment.
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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