Mobile Experience Lead, HSBC

HSBC

Location:
China, Guangzhou

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Mobile Experience Lead. The role involves managing and optimising the end-to-end experience of the Mobile app, designing and implementing experience standards, and collaborating with global and market teams to ensure consistency and differentiation in the digital experience.

Job Responsibility:

Responsible for end-to-end mobile experience of the Mobile app, ensuring that all features and capabilities deployed continue to work with the app’s overall information architecture and hierarchy.
Design and implement experience standards and guardrails for the Mobile app to ensure a consistent and exceptional experience across different products and journeys.
Work with all IWPB Global Value Streams to input on experience best practice and ensure all products and journeys deployed on the Mobile app by Value streams adhere to agreed experience standards and guardrails so the end-to-end experience is upheld.
Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics and trends, identify pain points and improvement opportunities. Implement experiments to test optimisation opportunities in collaboration with IWPB proposition, Global Value Streams, and Markets.
Work with IWPB proposition, CLCM and market teams to ensure the experience remains consistent whilst driving differentiation across the client continuum.
Be accountable for the objectives and key results related to customer experience and satisfaction.
Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best
Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
Review performance of products and journeys and drive the local and global change agenda
Obsess about how to apply technology and data to solving problems or finding new opportunities.

Requirements:

An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence – a ‘can-do’ attitude
Experience in Digital Product Management, ideally in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
Extensive experience with the range of product development and optimisation activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
Strong communication skills for navigating through business requirements, differences of opinion on approach.
Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps
Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.

Nice to have:

Experience with travel, lifestyle, and/or other consumer product development is a strong advantage
Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps
Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment.

Additional Information:

Job Posted:
June 09, 2025

Expiration:
August 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Mobile Experience Lead