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Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.
Job Responsibility:
Ensures all specimens are collected accurately and on time
Collects specimens according to established procedures
Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG
Collects specimens for pre- employment drug screenings and other Quest Diagnostics services
Responsible for completing application packets and other paperwork accurately
Label, centrifuge and split specimens as required by test order
Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends
Package specimens for transport and ship to lab indicated on work orders
Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination
Maintains records of each specimen collected each day
Provides customer service to clients
Follows current Examiner’s Manual
Maintains all appropriate Phlebotomy logs
Maintains error rate of no more than 3%
Confirms exams with clients day before appointment and status the case at time of confirmation
Submits accurate time and travel logs as directed by management and on time
Submits accurate expense forms, if applicable, on the required day
Properly clock in and out for work assignments
Provides travel logs when applicable
Reports on time to work, following attendance guidelines
Answers the telephone in a friendly and helpful manner
Communicates appropriately with customers, agents, applicants, coworkers and the general public
Communicates all unresolved problems immediately to the appropriate Manager or Supervisor
Ensures facilities or work areas are neat, clean and in good repair
Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur
stocks supplies as needed
Provide supply orders as specified by Branch Manager
Answers phone and dispatch calls when assigned
Participates on teams and special projects when asked
Assist Manager or Supervisor with the implementation of SOPs for examiner services
Act as mentor and resource person for new employees
Assist with distribution of technical information and communications to the work group
Flexible travel (up to 25 mile radius) and flexible work hours
Required use of company i-pad or specified electronic device
Requirements:
Minimum 100 documented successful blood draws required
Minimum one-year phlebotomy experience
Experience with pediatric and geriatric patients is a plus
Prefer urine or hair follicle collection and EKG experience
Must be flexible and available based on staffing requirements
weekends, holidays and overtime
Must have a valid driver license and clean driving record with access to dependable/insured transportation
Excellent interpersonal and communication skills
Basic computer skills in Microsoft office with the ability to learn new software
Must be able to make decisions based on established procedures and exercise good judgment
Ability to work in a rapidly changing environment
High School Diploma or Equivalent
Phlebotomy or Medical Assistant certification
Nice to have:
Experience with pediatric and geriatric patients is a plus
Prefer urine or hair follicle collection and EKG experience
What we offer:
Paid health time
Spring Health provides resources/guidance on a variety of topics
Recognition Quest program
401(k) Plan with company match up to 5% of annual salary