Mobile Examiner Representative Job at Quest Diagnostics (Santa Clara)

Job Description

At Quest, we’re continually investing in new services to bring speed, clarity, and ease to our patients. As a specialized professional, you’ll obtain medical information directly from patients. This can range from conducting a personal history interview over the phone, to collecting samples or providing on-site health coaching. Your role is integral to our organization, as you are essential in helping individuals make life decisions quickly and confidently.

Job Responsibility

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time
Maintain a safe and professional environment for applicants, clients, and employees
perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures
May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program
Ensures all specimens are collected accurately and on time
Collects specimens according to established procedures
Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG
Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services
Responsible for completing application packets and other paperwork accurately
Label, centrifuge and split specimens as required by test order
Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends
Package specimens for transport and ship to lab indicated on work orders
Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination
Maintains records of each specimen collected each day
Support Record Deletion process when directed by Management
Submits original paperwork to destination
Provides customer service to clients
Follows current Examiner’s Manual
Reads, understands and complies with departmental policies, protocols and procedures
Maintains all appropriate Phlebotomy logs
Maintains error rate of no more than 3%
Confirms exams with clients day before appointment and status the case at time of confirmation
Correct non-applicant errors within a 24 hour timeframe
Submits accurate time and travel logs as directed by management and on time
Submits accurate expense forms, if applicable, on the required day
Properly clock in and out for work assignments
Provides travel logs when applicable
Demonstrates organizational commitment
Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times
Be aware of smoke residue and heavy fragrances
Wear company issued identification badge at all times during work assignments
Reports on time to work, following attendance guidelines
Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement
Communicates appropriately with customers, agents, applicants, coworkers and the general public
Communicates all unresolved problems immediately to the appropriate Manager or Supervisor
Remains polite and courteous at all times
Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance
Disposes of biohazard containers when scheduled
Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur
stocks supplies as needed
Provide supply orders as specified by Branch Manager
Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise
Performs other department-related clerical duties when assigned
Answers phone and dispatch calls when assigned
Participates on teams and special projects when asked
Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines
With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures
Assist with distribution of technical information and communications to the work group
Flexible travel (up to 25 mile radius) and flexible work hours
Maintain dates of availability and dates unavailable in Examview
All other duties as assigned, within scope of the position
Required use of company i-pad or specified electronic device

Requirements

Minimum 100 documented successful blood draws required
Minimum one-year phlebotomy experience
Experience with pediatric and geriatric patients is a plus
Prefer urine or hair follicle collection and EKG experience
Sitting for periods of time
Standing while performing work
Driving to and from work assignments
Lifting no more than 40 pounds
Ability to multitask
Must be flexible and available based on staffing requirements
weekends, holidays and overtime
May be required to work occasional on-call duties weekends, evenings and early AM
Must have a valid driver license and clean driving record with access to dependable/insured transportation
Excellent interpersonal and communication skills
Demonstrates good organization, communication, and interpersonal skills
is able to manage concerns of patients and employees in a professional manner
Basic computer skills in Microsoft office with the ability to learn new software
Must be able to make decisions based on established procedures and exercise good judgment
Seek supervisor guidance when appropriate
Ability to work in a rapidly changing environment
High School Diploma or Equivalent
Phlebotomy or Medical Assistant certification

Nice to have

Experience with pediatric and geriatric patients is a plus
Prefer urine or hair follicle collection and EKG experience

What we offer

Paid health time
Spring Health provides resources/guidance on a variety of topics: Legal, financial, mental health, emotional well-being, parenting, caregiving, work-life, etc
Recognition Quest
A Quest program that allows you to send notes of appreciation as well as receive points-based recognition which can be redeemed for merchandise and gift cards
401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire
The company will match up to 5% of your annual salary
Training opportunities
Management support and training to develop your skills

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Mobile Examiner Representative

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