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Robert Half Logo Robert Half · IT - Administration

Mobile Device Support Technician

United States, Las Vegas · Job Posted March 19, 2026
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Job Description

We are looking for a Mobile Device Support Technician to join a healthcare organization in Las Vegas, Nevada. This role focuses on supporting mobile device upgrades and configuration updates across multiple hospital locations. As a long-term contract position, you will play an essential role in ensuring smooth operations and enhanced functionality for healthcare staff across the organization.

Job Responsibility

  • Perform operating system upgrades and configuration updates for mobile devices used by healthcare staff
  • Implement upgrades from Injoy v10 to v12 following established procedures and guidelines
  • Provide on-site support across multiple hospital locations, ensuring timely updates for all devices
  • Collaborate with healthcare professionals to address device-related issues and ensure optimal performance
  • Manage and update approximately 200–300 devices at each hospital within the project timeline
  • Follow systematic processes to ensure accuracy and consistency in device upgrades
  • Troubleshoot technical problems related to mobile devices and resolve them efficiently
  • Maintain clear communication with team members and hospital staff regarding project progress and device statuses
  • Adhere to company protocols and industry standards during all upgrade activities
  • Travel between hospitals within the Las Vegas area to provide hands-on support

Requirements

  • Previous experience in IT support or help desk roles
  • Ability to work independently and follow detailed upgrade procedures
  • Strong communication and customer service skills to collaborate effectively with healthcare staff
  • Familiarity with mobile device management and support
  • Capability to troubleshoot and resolve technical issues related to mobile devices
  • Willingness to travel locally between hospital sites as part of the role

Nice to have

  • Experience working in healthcare environments is preferred but not required
  • Knowledge of platforms or similar systems is a plus

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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