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Mobile Device Support Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Raleigh

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is seeking a hands-on Mobile Device Support Technician to support the final phase of a mobile device refresh initiative. This role focuses on resetting, redeploying, and supporting devices as they are transitioned into Intune. The environment is structured and process-driven, with support from an internal desktop team.

Job Responsibility:

  • Reset, reboot, and configure iPhones, iPads, and Android devices
  • Support migration of devices into Microsoft Intune
  • Follow defined processes to complete remaining device deployments and refresh activities
  • Troubleshoot mobile device and basic connectivity issues
  • Provide support to end users during device setup and handoff
  • Track and document device status throughout the deployment process

Requirements:

  • Experience troubleshooting Apple (iOS) and Android devices
  • Strong customer service skills and ability to support end users in person
  • Reliable, detail-oriented, and able to follow structured processes
  • Ability and willingness to travel locally as needed
  • Demonstrated troubleshooting methodology, with the ability to work through issues step-by-step
  • Understanding of basic networking concepts (IP addressing, DHCP, etc.), including the ability to interpret IP values (e.g., 169.254.x.x and similar outputs) when diagnosing connectivity issues

Nice to have:

  • Experience with Intune or other mobile device management (MDM) tools
  • Previous experience supporting device rollouts, refresh projects, or deployments
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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