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Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. The Mobile Customer Service Attendant will support company operations by providing effective parking enforcement, customer service and marshalling activity on client sites as required. You’ll manage patrolling of the car parks to ensure the terms and conditions are being adhered to and be first point of contact for customer parking support and technical queries. To succeed in this role, you need to be positive, resilient, a confident communicator and promote our blend values at every opportunity.
Job Responsibility:
Provide customer service and parking related guidance to car park users whilst enforcing the clients parking policy
Be adaptable to changing routes and activities across your designated patrol area
Proactively patrol the car parks to enforce and advise on parking restrictions as required
Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
Proactively identify signage/equipment issues which require investigation and provide first line maintenance
Professionally manage challenging conversations with car park users
Take a proactive approach in managing traffic flow on the car park as required
Liaise with internal departments and the client to improve parking compliance on-site
Report all incidents & accidents
To adhere to company policy and compliance when enforcement action is required
To remain up to date on the GDPR & H&S requirements of your role
To remain up to date on industry standards
Champion our BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Requirements:
Valid UK driving licence and access to own vehicle
Strong ability to communicate with customers during difficult and demanding circumstances
Good time management and organisational skills
Experienced in delivering excellent customer service
Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
Must be able to work in an outdoor environment
Nice to have:
Excellent communication skills, including providing operational updates to the Customer Service Manager
An organised people manager able to manage teams by example including prior experience of dealing with HR processes such as recruitment, training, annual reviews and investigations
Demonstrating professionalism in all interactions
Able to build trust with colleagues
Demonstrating skills in achieving results with and through others
Highly self-motivated
Willingness to assume responsibilities and take ownership of tasks
Ability to set and work to deadlines and remain agile to changing scenarios
Demonstrating the Parkingeye Blend Values of: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence