Mobile Associate

• Proactively engages with a broad range of customers in a highly-traffic retail environment
• use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions
• identify customer needs and use solution-based selling techniques
• recommend wireless solutions
• complete training on the T-Mobile in-store experience, products, processes, and systems
• perform store operations, opening and closing procedures
• carry keys to kiosk cabinets, lock/secure kiosks and assets
• reach out to potential customers to drive sales activity
• manage Be Back processes and build relationships with customers
• partner with nearby store locations for customer onboarding

• High School Diploma/GED
• 6 months of customer service and/or sales experience, Retail environment preferred
• passionate customer advocate
• ability to balance customer experience and performance goals
• willingness to work alongside peers and store leaders
• competitive drive

Retail environment experience

• Medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off
• paid holidays
• parental and family leave
• family building benefits
• childcare subsidy
• tuition assistance
• short- and long-term disability
• voluntary insurance options
• mobile service & home internet discounts
• commuter and transit programs