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Mobile Associates work as a member of a Retail Team to bring the T-Mobile brand to life, engaging with customers, demonstrating technology and services, and creating customer loyalty in a fast-paced environment. This is a learning role that provides training and career growth opportunities.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love
Approaching service and sales needs with composure, integrity and compassion
Demonstrating the ever-expanding coverage and capabilities of T-Mobile’s LTE network
Training with new skills, systems, and processes
Partnering with T-Mobile employees across channels to enhance the customer experience
Successfully identifying and handing off small business leads
Supporting team initiatives and creating an inclusive environment
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, preferably in a retail environment
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals