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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Lewisville

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Category:
-

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Contract Type:
Not provided

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Salary:

17.50 USD / Hour
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Job Description:

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibility:

  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions
  • Utilize digital tools to demonstrate network coverage, service plans, and product features
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment (Preferred)
  • Passionate customer advocate
  • Competitive drive and proven ability to succeed in a fast-paced sales environment
  • Willingness to work alongside peers and store leaders
  • Effective at balancing customer needs and performance goals
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

Bilingual Spanish

What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Parttime
Work Type:
On-site work
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