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Mobile Associate

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Myrtle Beach

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Category:
-

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Contract Type:
Employment contract

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Salary:

17.50 USD / Hour
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Job Description:

Mobile Associates are ambassadors who bring energy and excitement around T-Mobile's products and services within National Sales partner locations. They excel at identifying customer needs, educating, demonstrating, and recommending solutions while exceeding performance targets. They are responsible for engaging customers, using solution-based selling techniques, completing training, and supporting the customer experience.

Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • consistently leverage digital self-serve tools during customer interactions and onboarding process
  • identify customer needs and use solution-based selling techniques
  • deepen relationships with customers and ensure their satisfaction
  • complete training on T-Mobile in-store experience, skills, products, and processes
  • continuously learn and improve to provide the best experience for customers
  • partner with nearby store locations for onboarding
  • perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • secure assets and report lost keys or assets to your manager
  • build rapport, trust, and loyalty in customer interactions
  • proactively reach out to potential customers
  • manage customer follow-ups and refer potential customers

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • passionate customer advocate
  • effective at balancing customer experience and performance goals
  • willingness to work alongside peers and store leaders
  • competitive drive and confidence to succeed in a fast-paced sales environment
  • at least 18 years of age
  • legally authorized to work in the United States
What we offer:
  • Medical, dental, and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
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